Air Arabia

Disappointing experience.
What I was shocked about, and this is basic — it was a 4-hour international flight, and when I asked for water, she asked me to pay for it at the counter and take a bottle!!! Isn’t this a basic necessity that an aircraft can offer to fulfill?
Secondly, and the worst — Luggage!!! I was allowed only 10 kg cabin luggage for an international flight. Mind you — with the ticket booking, you do not get the privilege of carrying a reasonable luggage weight.
So I packed a bag of 9.5 kgs, just when I thought I was in the clear, the generous lady at the counter mentioned — excuse me, ma’am, you have to pay for one of the bags – laptop and cabin must together be 10!!!!!! Wow! So now I had to pay the price of a 20kg luggage bag for my 9.5 kg. Could the aircraft not have sent an email or some information about this before I could leave my home??? What a filthy tactic! I only knew about 10 and it did mention 7kgs weight-on baggage.
And mind you they say it’s a low-budget carrier but the ticket was not all that low!

While Coming from Ahmedabad, we were told that wheel chair is not free, I will have to pay for wheel chair. I thought, my wife is handicap and will get wheel chair at Abu Dhabi Airport, but there also she did not get. Our plane of Air Arabia took off 90 minutes late at Ahmedabad Airport on 19th Feb. So there was on 90 minutes left to catch Etihad Airline plane at Abu Dhabi airport. My wife could not walk, and we had to change the terminal and walking distance was more than 1 mile. I received a phone call from UAE that they are missing two passengers, luckily, one manager from airport called to bring wheel chair for my wife as he might have received the same information for missing passengers. Wheel chair was brought and we rushed to plane. It was my worse experience with Air Arabia. I am also writing review on Google, and Review Monkey. I will never recommend Air Arabia to anyone. Air Arabia is the worse Airline I have ever experienced in my life.

Flight via Air-Arabia was disappointing. It took them 1.5 hrs standing at the ✈aisle without distributing meals.
8 hrs flight with only 250 ml water & 1 meal. This was flight from Malaysia to Sharjah on 4th May 2023 – 3.30 am. Least experienced flight attendance busy chit-chatting.
Many passengers were senior citizens waiting for meal.

Our flight had been delayed for 9 hours and we had to sleep on the cold floor. The AirArabia crew and the airport staff told us two different things as if they too didn’t know a thing. We checked their website only to see there would be no flights to Yerevan for two days, but the crew assured us our connecting flight would wait for us, and if not there’d be another one.

So we landed in Sharjah and spent the entire day at the airport, like some criminals in jail, since we couldn’t leave the airport and had no to little mobility there.

The AirArabia staff was rude, they didn’t answer our questions and gave us no information about our connecting flight.

If we didn’t literally bother and annoy them they wouldn’t even give us a hotel room to stay in or a foot ticket to have dinner.

I had to miss two unpaid working days to waste them in the airports, with no shower, and no baggage. I had to miss a very important family gathering that was devoted to my deceased grandfather.

The worst part is they refused compensation and their rude staff got away with their lousy customer support.

https://www.tripadvisor.com/ShowUserReviews-g1-d8728994-r887785843-Air_Arabia-World.html#

TERRIBLE I WENT ON THIS FLIGHT 2 HOURS DELAY AND AND THE PLANE WAS SHAKING VERY VIOLENTLY WITH TURBULENCE SLIGHT AND CABIN WAS NOT PROPERLY HOLDED