Passenger Review

Air China review by seo hyun

2 / 10

11 January, 2018 by

Economy Class

I had flight from Incheon to Dusseldorf via Beijing. I had more than 7 hours of layover in Beijing airport and when I arrived in Dusseldorf, I found that my bag is still stuck in Beijing. It was New year's eve so the airport agent in the Dusseldorf airport told me it will take 2-3 days. It arrived after 3 days with broken baggage. I contacted their email and called them to China, Korea, European office. None of them answers phone calls neither the emails I sent them. Refund my broken baggage and compensation that you sent my luggage after 3 days while I had so much essentials goods from Korea! I will never take Airchina ever again and tell all my colleagues and friends and family members from taking your flight.

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Air China

Air China

Overall Value for Money

1

Seat and Cabin Space

1

Customer Service

1

In Flight Entertainment

1

Baggage Handling

n/a

Check-in Process

n/a

Meals and Beverages

1

Recommend Airline