I had flight from Incheon to Dusseldorf via Beijing. I had more than 7 hours of layover in Beijing airport and when I arrived in Dusseldorf, I found that my bag is still stuck in Beijing. It was New year's eve so the airport agent in the Dusseldorf airport told me it will take 2-3 days. It arrived after 3 days with broken baggage. I contacted their email and called them to China, Korea, European office. None of them answers phone calls neither the emails I sent them. Refund my broken baggage and compensation that you sent my luggage after 3 days while I had so much essentials goods from Korea! I will never take Airchina ever again and tell all my colleagues and friends and family members from taking your flight.
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Air China
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