Flew with ANA on a domestic flight: it was a very surprisingly positive experience. The luggage handling excellent, the crew very kind and the flight itself comfortable. Since the flight was short, we were not provided with a real meal, but in general it was one of the best short-haul flights I have ever taken.

Worst experience ever. I couldn't push my bag into the overhead compartment as it was a s plane. The air steward just stood there and did not help to push the bag in even when I asked for help. He said numerous times "you have to check in the bag". Finally with my all strength as a female age 55 with carpal tunnel syndrome managed to pushed in the bag. The bag is the standard carry on luggage. Upon touching down, same thing happen and a kind passenger helped me pull the bag out cause the overhead compartment slants / slopping down, so we need to pull upwards to get our luggage for this small plane. It was a nightmare for me with this airline crew service. We did not have any problem with other airline overhead compartment.

Worst experience ever. My daughters SHOULD’VE been on a flight to Las Vegas. After check in my daughters were passed around to different counters to pay for carryons, by the time they came back to the original counter that they should’ve been at to begin with, they were told they checked in too late and needed to purchase another flight, with no reimbursement for the original tickets. $300 later, through airline, they were told from that other airline that Frontier does the same thing constantly and gets away away with it by saying people checked in late. AND other people on that same flight were asked to voluntarily forfeit their seats due to overbooking.

overall worst flight I have flown with in the last 16 years. check in- waste of time, inefficient and unhelpful staff, lack of knowledge no in flight entertainment on a 7 hour flight from Delhi- Istanbul. no meals/ snacks available, prebooked meal: unappetizing and cold food worst of all- staff cannot handle tricky passengers leading to delay in departure which caused a traumatizing experience for our family when taking a connecting flight to London from Istanbul. we were almost denied boarding!!! I would request you to stay away from this incompetent and pointless flight operators claiming they can run an international carrier.

Saludos mi experiencia no fue la mejor deberían ser más empatico y se necesita personal bilingüe

I live in Sydney & have family In Westport Ct near New York so regularly travel to/from NYC. Having previously had to make a connection which a big hassle this time used Qantas SYD/JFK QF3/4 via AKL service which saved 3 hours journey time. Happy to highly recommend & both myself together with Connecticut family members will use this much superior flight in the future.

AVOID AT ALL COSTS. This is a scam of an airline and they should be ashamed of themselves. When booking my ticket it was unclear that there is no checked baggage allowance included. When we got to KUL and discovered this, we went to the counter for assistance and to purchase the baggage fee. I was shocked to be told they charge 48MYR per kilogram. On my 19kg bag this was going to cost 912MYR!!! That's over $215 USD — my original ticket only cost 139MYR ($33USD). The person at the desk was extremely unhelpful and was unapologetic about the clearly scam priced fees. The joke is on them though. I ended up booking another seat on the exact same flight (this time paying extra to get the checked baggage allowance), for a total price of 216MYR ($52USD). There is no justification for ripping customers off like this when I can purchase a whole new ticket with the baggage for less than 1/4 of just the fee they wanted to charge me. I know they are the only airline available on some routes, but if you can avoid them at all, do. Don't support this scam of a business.

Every time I fly this airline, I’m reminded of how absolutely terrible it is. There’s zero adherence to any rules around boarding zone, you always get to your plane by overpacked buses, the flight attendants hate their lives and show it, and the seating is tight and uncomfortable. Unfortunately this is the only airline that provides one of the few direct routes to Porto from Paris, but I’d rather stopover for hours than ever take this sorry excuse for an airline again. I hope it goes under soon.

Very Smooth check in process, Kind and professional staff from the check in to the airport to the flight and post boarding. very spacious seats. Happy with the overall experience

Parents with Babies: Avoid Virgin Australia I strongly advise parents of babies under two to avoid flying with Virgin Australia. Despite paying extra for more suitable seats, we faced repeated issues on all three legs of our recent trip—with staff displaying poor awareness and little empathy for traveling families. Perth to Sydney (VA550, 11/04/2025): We were placed in the last row next to the only two toilets on a fully booked Boeing 737. There was constant crowding, no overhead storage (taken up by crew bags), and nowhere to stand or stretch when my baby became unsettled. Flight attendants showed no concern, even when we asked for a brief break in the galley. Sydney to Gold Coast (VA523, 11/04/2025): No priority boarding was offered, and we were made to wait on stairs with luggage and a baby, like any regular passenger. A rear-door-only boarding caused long delays and stress that could have been avoided. Melbourne to Perth (VA693, 16/04/2025): We paid for extra legroom but were reassigned to less suitable seats—without warning—and refunded at the gate. During the flight, staff prevented me from calming my baby near the galley or toilets and instead insisted I walk the aisles, risking disturbance to other passengers. The indifference was shocking. As a former frequent flyer, this experience has completely changed my view of the airline. Virgin Australia’s policies and staff training do not support parents traveling with young children. We will never travel with them again. I strongly recommend choosing Qantas instead—every dollar more is worth the dignity and support they offer families.