Geachte EVA Air klantenservice, In verband met mijn Premium Economy-vlucht BR075 van Bangkok naar Amsterdam op 30 december 2025 (boekingsreferentie: 6AFCHL), nam ik recent telefonisch contact op naar aanleiding van een wijziging van onze zitplaatsen, die zonder voorafgaand overleg werd doorgevoerd. Mijn vrouw en ik hadden specifiek gekozen en betaald voor stoelen aan het raam, maar zijn verplaatst naar middenstoelen wegens een wijziging van het toesteltype. Gezien deze onverwachte verandering wil ik graag informeren of een upgrade naar Business Class mogelijk is voor deze retourvlucht. Ik sta open voor de volgende opties: 1. Betalende upgrade – indien er nog beschikbaarheid is, verneem ik graag de prijs. 2. EVA Bid Deal programma – als dit van toepassing is op deze vlucht, wil ik graag deelnemen aan het biedsysteem. Ik begrijp dat passagiers doorgaans ongeveer 7 dagen voor vertrek een uitnodiging ontvangen om een bod uit te brengen. 3. Eventueel gebruik van miles of andere beschikbare aanbiedingen, indien van toepassing. Het doel van dit verzoek is om het comfortniveau te herstellen dat we oorspronkelijk geboekt en betaald hadden. Ik waardeer alle hulp om dit mogelijk te maken en ontvang graag meer informatie over de mogelijkheden en eventuele beschikbaarheid.

Took China Southern from Dubai to Shanghai with a layover in Wuhan on business class. Their service was excellent but the cabin is a bit old. The first part of the trip is on a B787, and the second part is on a B737.

I believe that their service was very good. However, the PTV is a bit old and hard to use. Legroom is very long compared to other economy cabins. Took the A330 from Beijing to Kuala Lumpur and coincidentally bet the Manchester United livery.

I am extremely disappointed with Etihad Airways for how they handled flights during a time of serious regional conflict—and for their complete lack of flexibility or compassion in response to passenger concerns. My daughter was scheduled to fly through Abu Dhabi just as tensions in the Middle East escalated dramatically. The day before her flight, Iran bombed a U.S. base in Qatar, and much of the regional airspace—particularly over Dubai and Qatar—was closed. Most major airlines recognized the danger and canceled flights. Etihad did not. Despite the clear and immediate threat, Etihad chose to operate flights through the region, showing a troubling disregard for passenger safety. We were not willing to take that risk, so we canceled and booked a safer alternative route—at our own expense. To make matters worse, Etihad refused to issue a refund or even offer a credit. Their response was inflexible and tone-deaf to the situation. In times of crisis, a responsible airline should prioritize safety and show understanding. Etihad failed on both counts. I expected better from a major international airline. I will not be booking with them again.

Unfortunately our flight was cancelled due to weather. They delayed it an half hour at time for 3 1/2 hours (other airlines had cancelled much sooner). Then we were in line for another 2 hours, and I was able to get rescheduled and was handed my receipt and told I would get my boarding pass at the time of check in (the flight was in 2 days) When I went to double check the next day and gave them the number on the receipt there was no reservation in my name , and the receipt I’d been given had someone else’s name on it (I thought that was the agent’s name). I had also paid for a bag (had the Amex receipt), no trace. If I’d gone to the airline without double checking there would’ve been no flight in my name. It was pure luck that there was still a seat available and I could reschedule.

The food of the airline is actually unexpectedly good, but the seats are pretty crammed and barely had any legroom (B737 from Shanghai to Datong). If you take a B737 of Juneyao Airlines you will find there are zero entertainment, and if you are in economy all the things that the cabin crew will say is “welcome aboard” and “here is your meal”

I believe that their service was very good. However, the PTV is a bit old and hard to use. Legroom is very long compared to other economy cabins. Took the A330 from Beijing to Kuala Lumpur and coincidentally bet the Manchester United livery.

My son had a 5:30am flight on 7/17/25 for the MILITARY. He had MILITARY ORDERS and was on duty. We arrived at 3:30am and were standing in line at 3:40am. There were about 7-10 people already ahead of us. There was a nice man that was up there at 4am when the counter opened. Around 4:20 a lady in a pink shirt came in and took over his spot. She walked around for a while, chit chatted with other employees, chatted with i can only assume was one of her friends that she allowed to cut from the back of the line to the front. Continued to wonder off. When we finally got to the counter it was 4:49am and he reported his duty orders, flight and destination and she with the worst additude told my son he missed his check in time by 4 MINUTES 4 MINUTES!!!!! We explained to her he had to be on this flight for the Army and could not miss it in anyway. Her nasty response was "I don't care, you should have been here 45mins ago" We than told her, ma'am we have been standing in this line for well over an hour and were here before you even got here, he has to be on this flight. She than again said "she didn't care , move to the left and when I get done checking in everyone else I'll see about trying to find you another flight." The other customers were saying "you need to get this man on his flight, he is MILITARY and has orders. It's only 4 mins. The Delta men down the counter were saying "that is not right, and this is sorry customer service, he is Military he is supposed to have priority to make sure he is on board. Delta tried to help him get his flight switched to Delta but unfortunately they were booked up already. We still tried to get this lady to help , who come to find out is some kind of supervisor. She only ignored us and moved her hand to the left. We tried again to tell her due to her not being and doing what she was supposed to be doing is the only reason he was not at the counter 4 mins earlier. Delta employees then tried to just rush him thru security so he could at least get to the gate and get it situated there. The security and TSA were all trying to get him back to the gate as fast as they could but unfortunately by the time he reached the gate it was already closed. My son was unable to make his flight and ended up having to be driven to his location destination which he has still yet to arrive as of 1pm on 7/18/25 but was supposed to be checked in at 11am on 7/17/25 all because your ' so called supervisor' seems to think that our US Military service men and women are not important enough to be taken care of and helped. I will NEVER NEVER EVER fly or recommend American Airlines. You have done nothing but disgust me and everyone associated with our US Military. Never again, yall are the absolute worst. From one very Peed off but PROUD ARMY MOM.

IndiGo Airlines – Inflexible, Disorganized, and Unapologetic As a first-time visitor to India, I expected some challenges while travelling — but nothing prepared me for the complete lack of coordination, support, or customer care shown by IndiGo Airlines. Our connection from an international flight was tight due to delays outside our control. One kind IndiGo staff member did try to help — the only highlight in an otherwise chaotic and disjointed experience — but we were ultimately passed from person to person, with no clear instructions or urgency. Despite arriving just under the cut-off, and with airline staff initially willing to assist, we were abandoned at the final hurdle. We missed our flight, received zero support, no alternative arrangements, and not even a basic apology. The problems didn’t end there. On another IndiGo flight, my parents’ luggage was lost , and again we were met with the same cold, bureaucratic indifference. Not only was there no compensation or ownership — we were asked to send yet another email just to report the issue, despite already being in communication with their team. IndiGo hides behind rigid "point-to-point" policies rather than acting with even a hint of human decency or flexibility. Their customer service is robotic, dismissive, and uncoordinated, with no interest in resolving issues — just shifting responsibility. If you value your time, your belongings, or even a basic standard of service, avoid IndiGo at all costs.

We missed a flight and Etihad-airways cancel our return flight tickets. When we wanted to used our return flight tickets we HAD TO PAY more than twice for our tickets.