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Vietnam Airlines Economy Class Review



Vietnam Airlines Review



Citilink Review


Thai Airways Economy Review



Emirates 'new' 777 Review


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Latest Passenger Reviews

Worst customer service of my life (living abroad for 10+ years, flying 2 to 3 times a year) Full detailed story here : https://airlines-experience.com/2025/01/14/terrible-experience-with-ana/ Long story short : My wife, myself and our daughter (3yo) had a 3 weeks-long trip planned in Japan to visit our family. We bought a return ticket with ANA • I and my daughter couldn't make it and joined later by another way • Arriving in Japan, my wife confirmed with ANA staff that my daughter and I will be able to use the return ticket • On the return day, ANA staff refused the check-in and made us pay 731220 JPY (~4900 USD) in new tickets for the same plane, and this, with the most unprofessional staff possible at Haneda Airport, 2 hours before departure (see the full story for details). The company (after many other reasons we refuted one by one) claimed it's their rule, and refused to take in consideration their own staff confirmed to my wife we could use the ticket. Without this confirmation, We would have bought another ticket, much cheaper. We paid, and hopefully we could... else we would have been stuck in Tokyo with a 3yo child, paying for hotels and restaurants waiting for a cheaper ticket, a nightmare in other terms. Back home, We wrote customer support about it and after a month, they replied they cannot identify the mentioned staff, even though we gave them the exact place, day and time my wife spoke with the person. Either it's an awful organized airline, either we don't share the same values about making mistakes, assuming and repairing them, I'll let you judge. In both case, I won't recommend ANA to anybody, neither I will use their service in the future This plane route is the best way for my family to reunite once to twice a year but I'll find another way, even if it has to be longer or more expensive, not a penny of mine will go to ANA anymore.
2 / 10

Low cost, fast gate to gate without delays. So if you're flying less than 2 hours FLY SOUTHWEST. It will cut your gate to gate time versus United by over an hour. They don't waste time, but it's a poor customer experience. Time is worth it for me on the short haul but could not take a 3+ hour flight with them.
5 / 10

OMG second best airline in the world next to ANA/Qatar. SO AMAZING. Love how they recruit a passionate crew from around the world who cares about customers. I would fly them every week if I could! 10 star!
9 / 10

Mean people, middle seats for long haul business, tiny seats, poor wines, poor food. Why would anyone fly them? They are like what American airlines were like 30 years ago. AVOID at all costs! I fly to Africa via IAD to avoid.
2 / 10

Love the any drink preflight in first domestic. So kind and makes all the difference after a long day. I've taken AA over UA a few times given this policy. FAs care about service so much and are so good. SO MUCH better than Singapore. How is AA rated worse than Singapore? Have Airline Ratings ever taken a BUSINESS or FIRST flight on both in the past 10 years??!?
8 / 10

My Experience with KLM: A Cautionary Tale for Travelers I want to share my experience with KLM Airlines to help others navigate potential travel challenges. My journey, which began in May 2024, has been a seven-month struggle to resolve an issue involving lost luggage and the handling of a situation that impacted my wife, who has a disability. Despite multiple attempts to work with KLM, their responses have been inconsistent. At first, they assured me they were looking into the matter, but later changed their position. The latest claim is that I voluntarily declined to wait for a flight the next day—despite the fact that only one seat was available, and I was traveling with two others. In addition to the lost luggage, I have had difficulties obtaining the required delayed baggage report, which is necessary for my two travel insurance companies (Travel Guard and Generali). Without this document, I am unable to file an insurance claim, even though I am entitled to compensation. I have filed complaints with the Department of Transportation (DOT) and the Attorney General’s Office, but I have yet to receive a meaningful response. After exhausting all options, I am now considering filing a case in small claims court in San Francisco. My goal in sharing this is not to vent frustration, but to ensure that other travelers are aware of potential challenges when dealing with KLM. I strongly encourage anyone flying with them to document every detail of their trip, including emails, receipts, and any correspondence. Have you had a similar experience with KLM or another airline? I’d love to hear your insights. #KLM #TravelIssues #AirlineCustomerService #LostLuggage #KnowYourRights
0 / 10

Food and wines have gone down a bit but still a great airline. Second in the world next to ANA. Similar to Emirates. EXCELLENT! TEN STARS!
9 / 10

Good airline for Europe (tallest midget?). MUCH better than BA but still far inferior to US or Asian airlines. Athens airport is a total mess. Unclear how any investors bought such a mess.
7 / 10

Mint is hands down the best domestic product. How is Jet Blue not better rated than Singapore airlines. Singapore ignores you, gives you a seat that you cannot lie in without bending yourself all over. Jet blue has better food, better service, better seat with WAY more space.
9 / 10

Honestly United has improved SO MUCH! I would rather fly United than Singapore any day of the week. Such better seats and product on long haul routes. Yes you have to spend $100K+/year for global services but totally worth it!
8 / 10