🏆 Flyers Choice Awards

Have your say in the 2025 Flyers Choice Awards and vote for your favourite airline. Voting closes July 30th 2025.

The Latest Editorial Reviews

Latest Passenger Reviews

🏆 Flyers Choice Awards

Have your say in the 2025 Flyers Choice Awards and vote for your favourite airline. Voting closes July 30th 2025.

Zaid Khatib
Zaid KhatibApr 20, 2025
Qatar Airways

Very Smooth check in process, Kind and professional staff from the check in to the airport to the flight and post boarding. very spacious seats. Happy with the overall experience

10 / 10

Nazanin Nourifard
Nazanin NourifardApr 18, 2025
Virgin Australia

Parents with Babies: Avoid Virgin Australia I strongly advise parents of babies under two to avoid flying with Virgin Australia. Despite paying extra for more suitable seats, we faced repeated issues on all three legs of our recent trip—with staff displaying poor awareness and little empathy for traveling families. Perth to Sydney (VA550, 11/04/2025): We were placed in the last row next to the only two toilets on a fully booked Boeing 737. There was constant crowding, no overhead storage (taken up by crew bags), and nowhere to stand or stretch when my baby became unsettled. Flight attendants showed no concern, even when we asked for a brief break in the galley. Sydney to Gold Coast (VA523, 11/04/2025): No priority boarding was offered, and we were made to wait on stairs with luggage and a baby, like any regular passenger. A rear-door-only boarding caused long delays and stress that could have been avoided. Melbourne to Perth (VA693, 16/04/2025): We paid for extra legroom but were reassigned to less suitable seats—without warning—and refunded at the gate. During the flight, staff prevented me from calming my baby near the galley or toilets and instead insisted I walk the aisles, risking disturbance to other passengers. The indifference was shocking. As a former frequent flyer, this experience has completely changed my view of the airline. Virgin Australia’s policies and staff training do not support parents traveling with young children. We will never travel with them again. I strongly recommend choosing Qantas instead—every dollar more is worth the dignity and support they offer families.

2 / 10

Ryan Martin
Ryan MartinApr 18, 2025
American Airlines

The delays are horrible, had so spend the night in Charlotte bc of missed connections, customer service is horrible, what’s the point of having the agents if they have no job and can’t help with anything, only thing they know to say is “go on the app” company needs to do better

6 / 10

Jayden Han
Jayden HanApr 12, 2025
American Airlines

The airline was ok, the only food given was some Lotus Biscoff cookies. Flying Miali to Los Angeles, 5-ish hour flight and barely given food and operated an a320. Ride had a lot of tuebulence. Check-in and ground service great.

6 / 10

Stefan Šobot
Stefan ŠobotApr 9, 2025
Wizz

Always late, and late a lot. It can also happen that they do not notify you about canceled or delayed flight. Be prepared to explore whole airport before you board the plane, because that’s how much time you will have to spend waiting for your flight.

5 / 10

Alband Hernandez Melendez
Alband Hernandez MelendezApr 19, 2025
Avelo

Saludos mi experiencia no fue la mejor deberían ser más empatico y se necesita personal bilingüe

2 / 10

Ryan Martin
Ryan MartinApr 18, 2025
American Airlines

Worst customer service ever at the Charlotte and Miami airports…PLEASE PUT YOUR STAFF THROUGH BETTER TRAINING..and make it to where they can help with something instead of saying “just go to the app and if the app don’t help, call customer service” please do better

0 / 10

Venugopal R
Venugopal RApr 18, 2025
AirAsia Malaysia

I rarely post travel complaints, but our recent experience with AirAsia deserves to be shared. My wife and I followed all the baggage policies, even returned items to reduce weight and paid AUD 94.12 for additional carry-on. Despite this, we were subjected to repeated checks, unclear communication, and poor handling by the staff at the boarding gate. We raised a formal complaint and initially received a reply promising internal review. But after that—complete silence. No update, no refund, no voucher, no apology. We expected better from AirAsia, and hope they address such passenger grievances more responsibly in the future. #AirAsia #CustomerExperience #TravelComplaint #PassengerRights

8 / 10

Joe Banner
Joe BannerApr 11, 2025
Avelo

The airline completely lost my suitcase. I spent hours waiting at the baggage claim and talking to company representatives on the phone before giving up and having to start my vacation by buying all new clothes. I was only given $20 in compensation.

3 / 10

Mancho90
Mancho90Apr 8, 2025
American Airlines

MIA - CLO Business Cabin. Service was excellent, I pre-ordered the food three weeks in advance and it was as it was described, it was tasty and juicy beef. Fantastic!! Full flight and the crew was working hard on that flight, but they kept a great level of service through the cabin

10 / 10

Share your thoughts and experiences

or

By joining our newsletter, you agree to our Privacy Policy