Every time I fly this airline, I’m reminded of how absolutely terrible it is. There’s zero adherence to any rules around boarding zone, you always get to your plane by overpacked buses, the flight attendants hate their lives and show it, and the seating is tight and uncomfortable. Unfortunately this is the only airline that provides one of the few direct routes to Porto from Paris, but I’d rather stopover for hours than ever take this sorry excuse for an airline again. I hope it goes under soon.

Very Smooth check in process, Kind and professional staff from the check in to the airport to the flight and post boarding. very spacious seats. Happy with the overall experience

Parents with Babies: Avoid Virgin Australia I strongly advise parents of babies under two to avoid flying with Virgin Australia. Despite paying extra for more suitable seats, we faced repeated issues on all three legs of our recent trip—with staff displaying poor awareness and little empathy for traveling families. Perth to Sydney (VA550, 11/04/2025): We were placed in the last row next to the only two toilets on a fully booked Boeing 737. There was constant crowding, no overhead storage (taken up by crew bags), and nowhere to stand or stretch when my baby became unsettled. Flight attendants showed no concern, even when we asked for a brief break in the galley. Sydney to Gold Coast (VA523, 11/04/2025): No priority boarding was offered, and we were made to wait on stairs with luggage and a baby, like any regular passenger. A rear-door-only boarding caused long delays and stress that could have been avoided. Melbourne to Perth (VA693, 16/04/2025): We paid for extra legroom but were reassigned to less suitable seats—without warning—and refunded at the gate. During the flight, staff prevented me from calming my baby near the galley or toilets and instead insisted I walk the aisles, risking disturbance to other passengers. The indifference was shocking. As a former frequent flyer, this experience has completely changed my view of the airline. Virgin Australia’s policies and staff training do not support parents traveling with young children. We will never travel with them again. I strongly recommend choosing Qantas instead—every dollar more is worth the dignity and support they offer families.

The delays are horrible, had so spend the night in Charlotte bc of missed connections, customer service is horrible, what’s the point of having the agents if they have no job and can’t help with anything, only thing they know to say is “go on the app” company needs to do better

The airline was ok, the only food given was some Lotus Biscoff cookies. Flying Miali to Los Angeles, 5-ish hour flight and barely given food and operated an a320. Ride had a lot of tuebulence. Check-in and ground service great.

overall worst flight I have flown with in the last 16 years. check in- waste of time, inefficient and unhelpful staff, lack of knowledge no in flight entertainment on a 7 hour flight from Delhi- Istanbul. no meals/ snacks available, prebooked meal: unappetizing and cold food worst of all- staff cannot handle tricky passengers leading to delay in departure which caused a traumatizing experience for our family when taking a connecting flight to London from Istanbul. we were almost denied boarding!!! I would request you to stay away from this incompetent and pointless flight operators claiming they can run an international carrier.

Saludos mi experiencia no fue la mejor deberían ser más empatico y se necesita personal bilingüe

Worst customer service ever at the Charlotte and Miami airports…PLEASE PUT YOUR STAFF THROUGH BETTER TRAINING..and make it to where they can help with something instead of saying “just go to the app and if the app don’t help, call customer service” please do better

I rarely post travel complaints, but our recent experience with AirAsia deserves to be shared. My wife and I followed all the baggage policies, even returned items to reduce weight and paid AUD 94.12 for additional carry-on. Despite this, we were subjected to repeated checks, unclear communication, and poor handling by the staff at the boarding gate. We raised a formal complaint and initially received a reply promising internal review. But after that—complete silence. No update, no refund, no voucher, no apology. We expected better from AirAsia, and hope they address such passenger grievances more responsibly in the future. #AirAsia #CustomerExperience #TravelComplaint #PassengerRights

The airline completely lost my suitcase. I spent hours waiting at the baggage claim and talking to company representatives on the phone before giving up and having to start my vacation by buying all new clothes. I was only given $20 in compensation.