American Airlines review by Susan Smith

Unfortunately our flight was cancelled due to weather. They delayed it an half hour at time for 3 1/2 hours (other airlines had cancelled much sooner). Then we were in line for another 2 hours, and I was able to get rescheduled and was handed my receipt and told I would get my boarding pass at the time of check in (the flight was in 2 days) When I went to double check the next day and gave them the number on the receipt there was no reservation in my name , and the receipt I’d been given had someone else’s name on it (I thought that was the agent’s name). I had also paid for a bag (had the Amex receipt), no trace. If I’d gone to the airline without double checking there would’ve been no flight in my name. It was pure luck that there was still a seat available and I could reschedule.