Flying from MHT to TYS today and my connection flight in DC was cancelled. I thought I would have to stay overnight in DC but Rick was able to quickly get me on other flights to get home to TYS the same night. THANK YOU RICK! Great customer service, really grateful to get home!

This airline is a utterand absolute joke! Im CURRENTLY ON THE PLANE being held hostage 15 minutes after its landed at Ohare! They are never ready. I guess they become surprised when a flight lands on time. I missed my first flight leaving my home town they canceled all my flights including those returning. It was a family trip soi had to buy all the tickets ALL OVER! EVERY FLIGHT HAS been delayed, the connecting flight changed or something. Customer Service sucks! I WILL NEVER try to save moneybuy flying Americanagain. I meanI lost thousands! The wifi sucks The seats Suck and hurt your bottom! AMERICAN SUCKS! SAVE YOURSELF SOME STRESS. Jet Blue and Delta!

Amer airline cancelled my flight claiming weather. Funny because when I checked real time flight status every other airline was flying into Buffalo with no delays or cancellations. I guess sunny with clear skies is dangerous! They cost me hundreds of dollars today and said there was absolutely nothing they can do for me as far as reimbursements. They said it as rudely as possible. They made me feel like I was the problem … how dare I even ask to be put on another flight! I will never fly this airline again and I don’t recommend anyone else does either. Except maybe a few of my enemies.

My wife purchased flight tickets for our son and her to travel between Roanoke, VA, and Louisville, KY, in March. On May 9, the day of travel, the first flight was canceled with short notice and no explanation, forcing me to drive them to Charlotte to catch the second flight. On the day of return, May 11th, the first flight at Louisville airport was delayed due to a maintenance issue, which caused them to miss the second flight home. My wife and I complained to customer service many times and requested a refund. I have not yet received a proper response or a refund.

If you're considering flying American Airlines—don’t. We were stranded overnight in Myrtle Beach due to a preventable mechanical issue (a tire problem), and American failed at every turn to provide basic support, clear communication, or even follow their own published policies. We boarded our flight, then were suddenly asked to deboard around 6:00 PM. We were told the delay would be short—no more than two hours. As someone with a connecting flight in Dallas, I immediately asked about rebooking options. Gate agents only helped international passengers at first, and then just whoever happened to get in line—so much for prioritizing connecting flights. There was a 7:45 PM flight to Dallas available, but we were never moved to it. By the time we realized they weren’t helping others with connections, we joined a painfully slow-moving line. The gate agents were overwhelmed and clearly inexperienced. When we finally spoke to someone (around 9:00 PM), the flight had already been fully cancelled. Then came the cascade of failures: No hotel accommodations, despite American’s own policy promising coverage when a disruption is their fault. No rental cars, since they were fully booked due to the weekend. The airport closed for the night—lights off, no staff, no food, no pillows or blankets. Dozens of passengers slept on hard plastic chairs near baggage claim. No alternate flights. We were rebooked for the next day, but the flight kept getting pushed back. By midnight, the earliest available option was 5:00 PM—with two connections and downgraded seats. We were looking at more than 24 hours stuck in an airport with no help and no certainty. We ended up having to book new flights on Delta—out-of-pocket—at a cost of over $1,600, just to get home. Delta was on time and professional. American, on the other hand, is now refusing to reimburse those costs. All we’ve received is an apology and a refund for the flight we never even got to fly—nothing more. Let me be absolutely clear: This was not weather-related. This was 100% an operational failure. The largest airline in the U.S. couldn’t source a backup plane from one of its many nearby hubs? There were no contingency plans? This tire issue should have been caught through routine maintenance—it never should have reached the point of grounding a plane full of passengers. They made no attempt to send a replacement aircraft, reroute passengers, or offer meaningful assistance of any kind. Per American’s own Contract of Carriage and DOT regulations, they are required to provide hotel accommodations, rebooking assistance (including on other carriers), and meal vouchers for controllable delays. I was handed one meal voucher—after the airport food services had already closed. The fact that a company of this size had no plan, no backup resources, and no empowered staff is beyond frustrating—it’s inexcusable. We were left with no food, no hotel, no flight, and not even the courtesy of a blanket. Just a canned apology email and a refund for a service they failed to deliver. This wasn’t just inconvenient. It was negligent. American Airlines failed to uphold their obligations and left dozens of paying customers stranded. If this is how they handle something as simple as a tire issue, I can’t imagine how they’d respond in an actual emergency. Avoid American Airlines at all costs. You are truly on your own when things go wrong. I fully intend to pursue every channel available to recover these expenses and hold this company accountable.

American Airlines has poor customer service, and their employees show little respect for paying customers, who ultimately support their jobs. When my 14-year-old traveled, the online customer service was not clear about the policies regarding unaccompanied minors. At the counter, I was informed that I had to pay an additional $300 for a flight attendant to escort my son onto the airplane. I questioned why this was necessary since it seemed to be part of their job. I was given a gate pass and sat with my son until it was time for them to board, at which point I was instructed to stay until the plane departed. When my teen arrived at the destination, my oldest child had to go to the gate to pick him up. They were not being babysat; the staff should have simply performed their duties like they do for other passengers. The return trip was even worse. My children arrived at the airport two hours before the flight, only to be told it would take an hour to fill out and print the necessary form for the gate pass. In reality, it took just 15 minutes, but during that time, they were pulled from their scheduled flight and placed on a later one for no reason. It wasn't busy at all so they would have been able to meet the original reservation, but the agent refused to print the pass. I believe they wanted to pass my son's seat to someone else, that is the only thing that would make sense. Overall, my experience was frustrating, and the way the employees handled the situation was unacceptable. I would not recommend flying with American Airlines to anyone. You will not be treated as a paying customer; they will find ways to charge you more and will provide you with subpar customer service..

I needed a flight between Houston TX. and San Antonio TX. and American was the only available that met my schedule needs. It was a very short flight and as such I could not justify the 3 to 5 hundred dollars for the bookings above economy! I did upgrade my seating and paid the fees for those upgrades which still pushed the cost to almost $300. Anyway, circumstances changed and the reason for the travel went away. Even with a near 24 hour notice this greedy airline would not refund a single penny of the flight booking! They did (after a few disgusted calls and complaints I made) refund the seat upgrades, but not a single penny of the booking charges! Their only argument was that their policy does not allow refunds or changes to "economy" bookings.. that is their justification to basically steal hundreds of dollars! I could understand if it was a few hours before the flight or the like, but 24 hours notice... that is just wrong! I will never book or fly with American Airlines.. I think they are greedy thieves! They had plenty of time to resell the single seat I had booked.

The worst customer service ever. They talk very rudely. The flight attendants yell and are very disrespectful. I highly suggest never to fly on this airline

This is the worst airline ever! They destroyed my wife’s luggage and sent it back on the conveyor belt in a Bin WIDE OPEN. They also cancelled her flight and made her fly out the next morning and made her grab her own Lyft to a hotel at midnight by herself as a woman!

05/16/25 Flight AA2135 arrived late to Austin, making us miss our flight DFW AA0192 to Barcelona on 05/16 at 17:00. AA gave us a room in Dallas & two $12 food vouchers. Only one worked. We lost a whole day in Barcelona and paid for a room we could not use. When we arrived at the DFW airport on 05/17/25 to check in at approximately 10 am, we were told that the Austin agent had put us on a flight that did not exist. The only flight from DFW to Barcelona that day had one business class and one coach seat available, so to get to Barcelona, we took those seats. Our original seats were business class, so my husband (78 years old) was downgraded to coach, and we were unable to sit together. The Dallas agent lectured us about choices which we did not appreciate, and no one apologized. Horrible experience!