Worst customer service ever at the Charlotte and Miami airports…PLEASE PUT YOUR STAFF THROUGH BETTER TRAINING..and make it to where they can help with something instead of saying “just go to the app and if the app don’t help, call customer service” please do better

The delays are horrible, had so spend the night in Charlotte bc of missed connections, customer service is horrible, what’s the point of having the agents if they have no job and can’t help with anything, only thing they know to say is “go on the app” company needs to do better

The airline was ok, the only food given was some Lotus Biscoff cookies. Flying Miali to Los Angeles, 5-ish hour flight and barely given food and operated an a320. Ride had a lot of tuebulence. Check-in and ground service great.

MIA - CLO Business Cabin. Service was excellent, I pre-ordered the food three weeks in advance and it was as it was described, it was tasty and juicy beef. Fantastic!! Full flight and the crew was working hard on that flight, but they kept a great level of service through the cabin

LAX - PHL was amazing experience, the A321 NEW was very nice, the flight attendants were amazing and nice lunch that pre-selected in advance.

8am Plane was returned to terminal. No instructions given of options. Sat for 9 hours. Lost our luggage

I purchased a Business Class international ticket on American Airlines for approximately $4,000 because I needed a lie-flat seat due to my bad back. This was a significant expense—nearly five times what my friend paid for a coach ticket ($800)—but I justified the cost for the comfort and ability to sleep on the outbound flight to Europe. Unfortunately, my experience with AA turned into a nightmare. The night before my departure, AA canceled my flight without explanation. Instead of accommodating me properly, they rebooked me on the same flight the following day but downgraded me out of Business Class. When I requested to be rebooked at the original $800 coach fare (which I would have purchased had I known I wouldn’t get Business Class), they refused. Instead, they insisted I would have to pay the significantly higher last-minute coach fare. AA assured me I would be treated “fairly” after my trip—when, of course, I had no leverage. After multiple follow-ups, they issued me a mere $853 refund. Frustrated, I took matters into my own hands and contacted every senior service manager I could find on LinkedIn. Only then did someone reach out and offer me an additional $500 flight credit. In the end, I paid $4,000 for a Business Class ticket I never received, and AA effectively kept over $1,800 of my money. This is deceptive, unfair, and frankly feels like fraud. Lesson learned: just because you pay for an upgraded seat doesn’t mean you’ll actually get it—or your money back if AA decides to downgrade you. What a disgraceful way to treat a longtime loyal customer of over 25 years. This experience has made me seriously reconsider ever flying with American Airlines again. 1,000 thumbs down. 👎👎👎

I am a valued customer, right now I am writing this comment on boarding, flight 1250. On 17Jan25 I was flying from PHL flight 2034, the agents at the gate they took my carry-on as no space was available. They gave me a tag with a wrong name, I didn't check at that time because I trusted them. At CLT,my destination, I couldn't find my bag. I notified the Baggage claim immediately and submitted my compliant online. After a week my Baggage still not found. They told me to claim and submit my documents. I have never experienced such a nightmare! Time consuming form and I have to submit it twice! Exactly, one month I haven't received any feedback! Still lost my Baggage. No refund! I am praying to God this will not happen again to me.

Love the any drink preflight in first domestic. So kind and makes all the difference after a long day. I've taken AA over UA a few times given this policy. FAs care about service so much and are so good. SO MUCH better than Singapore. How is AA rated worse than Singapore? Have Airline Ratings ever taken a BUSINESS or FIRST flight on both in the past 10 years??!?

They left my unaccompanied minor children alone in the Charlotte airport alone overnight. They cancelled the flight my three children were suppose to go on and then didn't do anything for them or even contact me or their mother about it.