Two flights, first one arrived 40 mins late which caused me and other passengers to miss our connecting flight by 5 mins (they didn’t hold the plane) resulting in an 8 hour delay for next available flight. Then 3 days later, ready to board, they announce plane is cleaned and ready, only a slight delay… 1 hour delay…then 1.3 hour delay and now 2.5 hour delay. They now say our plane has been decommissioned and they are bringing another one in. TOTAL liars. Never again.

AA has become the most in-hospitable airline. Cancellations with no reason and re-scheduled with no care for for your schedule. No explanations, juts we've cancelled your flight and rescheduled you. no more class.

Deplaned coz missing crew, stranded inside the plane due to no gates open, 4hrs delayed flight! This is happened just earlier oct 30,2024. The crew outside doesnt know everything, i asked a question they answer me go online? I think staff and crew has to go do more training. Only the pilot did a great job! Specially the pilot of gate 6 at 12:15 am! Tysm pilot! U saved our day!

Extremely poor customer service, I was traveling domestic and when trying to check my bag the fee was assessed in GBP and not USD. I called the customer service department and requested a call back, crickets only and no one ever called me back.

If you want to arrive late, agitated, frustrated and feel disrespected this is the airlines for you! They could care less (once they have your money) if you delayed. They won't try to get you on another flight and don't coordinate with other airlines! AWFUL experience!

My husband and I purchased tickets from ILM to DTW on 6/9/24 to go home over labor day weekend. We were going home to Michigan from North Carolina to introduce our 4 month old to our family. We departed ILM on 8/30, this flight was initially delayed taking off to CLT due to a mechanical issue. This late departure caused us to hit severe storms around the CLT airport leaving our plane unable to land in CLT for which we were re-routed to Greensburg-Spartanburg, SC airport. We sat on the tarmac (not being allowed off the plane) for 4 hours with our 4 month old and our dog onboard. When we were finally allowed to go back to CLT our plane to DTW had taken off ~20 minutes prior to us landing resulting in that flight to be missed. When we landed, the flight attendants promised us that there would be an agent AT THE GATE to help us all rebook our flights. After all of the passengers deboarded, that attendant at the gate helped 3 people and then LEFT the rest of us standing there with no explanation or help, never coming back. I was finally able to get our flight rebooked for 11am on 8/31 and then we went to collect our luggage and, to my surprise, an AA employee in baggage claim told us our bags were going to be sent to our final destination regardless of rebooking and refused to give us back our car seat for our 4 month baby. After AA left us stranded in CLT (3 hours away from our home in ILM) we had to book a hotel to stay overnight and had no car seat for our baby making those rides extremely dangerous. AA refused to refund our tickets and baggage fees because we "rebooked our flights". We had NO choice but to rebook because our car seat would have been sent to Michigan anyways and there was no way were were taking a 3 hour car ride back to ILM with no car seat for our baby. Then on the following flight for 8/31, our flight was delayed again due to a missing flight attendant, for which no one knew where she was.

On 2 recent international flights, departure time was delayed 4-5 hrs, and on 2 others flights were cancelled, with in one instance the opportunity to book next day and in the other, only option was 3 days later. In flying other airlines I have over the past 30 years never had such an experience. In one instance in addition, baggage was misplaced for 24 hrs.

Despite some poor ratings on this airline, which I booked because of an attractive price, I found them to be mostly very good on a two-leg long-haul 28-hour journey from London to New Zealand The only thing negative was in the check-in, when my wife only was denied check-in because of a non-filled on-line traveller declaration form for NZ – but this is not a pre-requisite at the destination end and can be filled in manually on arrival - the airline should know this.

American Airlines along with the rest of the Airlines in US are in state of sadness with regards to customer service and customer experience. Even at first class the service, the check in, the cabins are poor. Why can’t US Airlines have the same quality as Airlines in the East? Are people simply cargo ? Is it because because there is a really low standard?

Pure and simple, they lie about their online pricing. When trying to book a flight, the American app failed. When I called to complete my purchase I was quoted over $900 more than the online rate. If their system fails, don't use that as an excuse to gouge formerly loyal customers.