Passenger Review

American Airlines review by J Pool

1 / 10

10 July, 2025 by J Pool

Economy Class
less than 1 month ago

We booked 2 flights one to vacation & obviously one home. We rebooked & canceled 3 times, had to stay overnight in DFW....no other terminal in the entire airport had people laying all over the floors and seating area sleeping. The flight home was canceled or what they "called rebooked" for no reason the weather was perfect in both take off and landing. And as sad as this sounds we sat strayed in DFW and watched as more & more groups of people arrived to the terminal just to get mad at the luggage area which do not move for hours. We also talked to another traveler with AA who said he & his family was strayed for 3 days at DFW by AA , they just kept rebooking or saying his flights were delayed by 4-5 hours.

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American Airlines

American Airlines

Overall Value for Money

1

Seat and Cabin Space

1

Customer Service

1

In Flight Entertainment

n/a

Baggage Handling

n/a

Check-in Process

n/a

Meals and Beverages

n/a