Air China review by Charles 2017-07-13

My flight to start was delayed from shanghai by 4 hours to beijing for a connecting flight to south africa . missed the flight was put into a hotel for 2days with no windows and was served the same food both days . along with being told all money spent while waiting 2 days will be riembust . as i retun to get my new ticket no one seemed to know anything on how to solve this issue with getting money spent back. moving on to my new flight it now again has been delayed yet again and staff seem to have 0 information nor concern about my questions its going on 3 days from my Original flight and i am still in beijing this has been the worst treatment/service while travling hands down talking to other customers this seems to be a regular occurence with air china and international flights along with customer service hotline ive been on hold both times for a average of 10-14 minutes and still not speaking to anyone