
Air China
About Air China
Passenger ratings
Overall Value for Money
2.6
From 125 reviews
Seat and Cabin Space
2.9
From 120 reviews
Customer Service
2.6
From 123 reviews
In Flight Entertainment
2.5
From 117 reviews
Baggage Handling
2.9
From 9 reviews
Check-in Process
2.4
From 9 reviews
Meals and Beverages
2.5
From 121 reviews
Recommend Airline
26.4%
From 125 reviews
Latest reviews
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Flew from Beijing to Shenzhen on business. Before I have taken business on China Eastern, China Southern, and Hainan Airlines, and I think the seats are pretty good and has a legitimate level of privacy.
9 / 10

Took a flight from Shanghai to Beijing at night. There is a special check in for Shanghai - Beijing flights even if you are in economy, which is very convenient. Many apps say that there is wifi, but you can only access the Aiar China in flight website with limited movies. I selected this flight on purpose to test the Cmac C919, but really it is basically the Boeing 737 but with thinner seats and slightly less legroom.
7 / 10

AIR CHINA SHARE PRIVATE CUSTOMER DATA! DO NOT USE THEM! THEY DON'T ADHERE TO GDPR OR PIPL. I have received others customers flight details including they're full names, information about their flight, passport details, how they paid etc. I have called and emailed to get in contact about this however their customer service agents on the phone just ignore me when I inform about this and refuse to let me speak to any managers/supervisors. Customer service is a joke, they do not reply to emails and I have spent over 3 hours on the phone with them in total and they have not resolved any of my issues, I have still haven't received my own flight itinerary from them despite calling and emailing on multiple occasions and their service agents promising to email it over to me. One of their own staff members have informed me that her computer doesn't work properly so when she takes payments over the phone, so she has to note down my bank details and use another colleague's computer to make payments. STAY WELL CLEAR OF AIR CHINA.
0 / 10
