Flew Air China from Melbourne to Shanghai, then from shanghai to Frankfurt. Both relatively long flights. I had paid for the seat selection (window seat) and when boarding, found my seat had been taken. Spoke with cabin crew who were not willing to do anything about it. Seat room isn't great - we were also told handheld devices couldn't be used (I usually use a PSP on long flights - kills the time). Food was good, though. I can't say I would fly them again though, largely due to the seat room. Cabin crew speak some basic English, not really enough to solve any disputes that may occur though.
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Air China
Overall Value for Money
Seat and Cabin Space
Customer Service
In Flight Entertainment
Baggage Handling
n/a
Check-in Process
n/a
Meals and Beverages
Recommend Airline