Air China review by Thomas 2017-04-04

The flight from Taipei to New York seems a bit cheaper on the surface but there's a 14 hour layover in Beijing. So you need a hotel for that. Which, with a bit of drama I managed. Don't get the hotel in the terminal, get the one outside. Yes, they don't answer the phone, but it's still a valid if ultra ghetto place to sleep. More seriously when I got to NY I found the lock on my suitcase was broken. Checking I found the following missing 1) An old Windows laptop 2) Some designer clothing that would cost a few hundred bucks to replace. 3) My iPod and iPad I.e. all the stuff that went missing is also the kind of thing you could sell pretty easily. Now I've asked them for compensation but they're diligently stonewalling me with 'this is not the right number', 'you must claim within 7 days'. Even though I've called all the numbers and the emails they've sent me show someone in Air China got their documents emailed back inside the 7 day window. Right now they're just ignoring emails. Another interesting thing they said was 'did it have a lithium ion battery?". The Windows laptop didn't as it happened. The iPod and iPad obviously did. But does that mean they can steal them?