Air China review by erica 2017-04-01

I will never fly with air china again as having to collect baggage in shanghai and go through customs and security checks to get back on the same airline sucked. We were given no explanation as to why or any help from airline staff. We needed to collect 5 suitcases and clear customs and recheck in for a flight in 90 minutes. We flew air china from Tokyo and were not given boarding passes all the way through but were simply told we will have to collect our luggage and check in again all in less than 2 hours. The flight from Tokyo was delayed by 30 mins so this gave us just less than 90 minutes to make the flight back to Sydney which we did by 3 minutes but not without tears, stress and arguments. We arrived back in Sydney exhausted.