Air China review by Manish 2017-06-29

The Air China airline is lacking on many fronts. Their web check-in service is useless. The web page does not progress after you have chosen the options in the first page. This results in reaching the airport quite early and still not getting the seats of your choice. The connecting flights at Beijing airport have window of 1 to 1.30 hours. The passenger choses such cutting-too-fine timings with the assumption that since both the connecting flights are operated by same airline (Air China), there would be some arrangement at the airport (by the airline) to facilitate smooth transfer of passengers. Actually, nothing of this sort happens. Not even basic assistance like information is provided. The customer care is too impersonal. The attitude of staff is also unfriendly. They may be acting professional but they look like too dry while attending to any passenger. Language is also a big problem. Many of the hostesses and front desk executives openly state that they cannot speak english.