Air China review by CEDRIC 2017-04-09

April/05/2017 on-board CA985 PEK/SFO my wife LAU at 41H, being on-going intimidated/stigmatized deliberately/intentionally by woman 41F, showed concern to the crew CHOW PANG face-to-face standing at the kitchen area. Without being alert, the woman dashed towards and hit/pushed the back of my wife (crew CHOW witnessed everything) whose momentum was so great causing my wife fell on the floor with her head hit against hard object resulting injury on her head (bleeding and her hand full of blood). Then chief purser (siu lau) presented and called 2 doctors on board to treat my wife. non-stop bleeding. Upon arriving SFO 3 hours later, SFPD Borders Protection & Ambulance and only 1 AirChina personnel Victoria Li (she never responded to my calls) were at gate for investigation. My wife then taken to Mills Peninsula ER for immediate procedure (doctor's findings: injury caused by physical assault with 9 staples on her head still bleeding). The attacking woman (holding China Passport) was seen with Border Officers. It is obvious that AC is supreme non-professional in handling incidents, is tolerating on-board violence, and above all, super committed negligence to injured passenger.