Air China review by James 2017-03-04

I chose Air China because of the price, it was cheaper than any other Airline. The food and drinks were fair, nothing outstanding but adequate . The staff were friendly and polite. These points combined were fair and I was satisfied. However, there were some negatives that id like to point out too. The in flight entertainment system is shocking. The system is slow and lags, making a smooth user experience impossible. Using the operational pad to navigate through the contents of the system was frustrating as it was broken and certain buttons didn't work. There is a poor selection of movies in English. This is understandable because most of the customers are native Chinese speakers, but if im basing it on my experience as a native English speaker, this aspect wasnt great. Finally, the seats were not comfortable for a 24 hour international flight. Not much space to move and generally not comfortable for this duration of flight. I really wanted to recommend Air China, but because of these negative factors I have to say no. If these issues could be addressed, id gladly fly with Air China again but until then I would stay away. Cheap price but not good value if you're not comfortable.