Totally unreliable. I happened to travel with air China from Mumbai to Raleigh,NC,US. I had booked direct flight ticket from Raleigh to Mumbai and return. I had 4 international flights with air China. New York to Beijing and Beijing to new York. Each of these flights was delayed. On the return journey it took me 75 hours to reach home. All because of carelessness of air China. As the first flight from Mumbai to Beijing was delayed I missed the connecting flight to New York. Me with many others were given an overnight hotel stay where we were forced to share the room and take the same flight the next day. As I was a vegetarian my food preferences were not transferred over to new flight and I had to starve on the 13 hour long flight. The connecting flight to New York was delayed as well due to which I missed my connecting flight to Raleigh. On asking for a rebook air China officials said jet blue would do it as the earlier new York to Raleigh flight was with jet blue. After changing the terminals with the luggage of 5 bags, I the individual traveller was told jet blue cannot do anything about it and the air China customer care should help.
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