Passenger Review

Air China review by Leslie 2017-03-10

4 / 10

09 March, 2017 by ar

Premium Economy

Please don`t ever fly with Air China. They have the worst customer service I have ever experienced. I paid for our seats online prior to leaving Canada and had to make some minor changes to our seat selection before we left and they still have yet to reimburse me $300 Canadian. That was 6 weeks ago. I have called the customer service line 7 different times and have been given 7 different excuses. I refuse to allow this to happen and will continue to call until I have my money back. On another note, while we were away I was injured and had to have surgery. The surgeon wrote me a fit to fly letter explaining that I must have the capability to lay down for my flight home (he was concerned about a blood clot) and that I required a business class seat. I was refused this even though business class had over 10 available seats that remained empty for the 11 hour flight back to Canada. I was very obviously stitched, bruised, and injured with a cast on my leg and crutches and each and every member of Air China refused to help me with changing seats. They all flat out said ``No, there is nothing we can do to help you``. Those were their exact words!!

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Air China

Air China

Overall Value for Money

1

Seat and Cabin Space

1

Customer Service

1

In Flight Entertainment

3

Baggage Handling

n/a

Check-in Process

n/a

Meals and Beverages

3

Recommend Airline