Air China review by fahraaz 2017-05-15

On May 2nd I used Air China to fly from Beijing to South Africa. I paid an extra 600 rmb for an extra large seat so that I could be more comfortable. Once on the flight I found that 2 other passengers had decided to also upgrade themselves without bothering to pay for their seats. On arrival in south Africa I called up your branch in Johannesburg and spoke to two of the most unhelpful and rude people in the world, Jane and Brad. I am not sure how you have such incompetent people working the front desk. They have both been the most unhelpful and rude people I have ever encountered in my life. I expect either a refund as I paid for an extra large seat while others received it free of charge, or I expect to be upgraded on my flight back to china. I have pictures of all of these as well as recording which I will be posting to your Facebook as well as weibo accounts