Worst airline and customer service I have ever seen. All 3 flights so far have been delayed. They ruined my honeymoon in Thailand with my wife and made me miss all of my business meetings in NY by being delayed over 7 hours for now reason. They claimed it was due to bad weather in Beijing but weather.com showed that it was beautiful weather in Beijing and in Bangkok. Made us sleep in airport without even providing hotel accommodations. We paid $6,000 each for our business class tickets so a total of $12,000 and were treated in the worst way possible. When speaking to the representative they said the best they can do it give me access to the lounge at the airport (which we already had access too since we were business class) Absolutely the worst. NEVER AGAIN!!!!
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Air China
Overall Value for Money
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Customer Service
In Flight Entertainment
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Check-in Process
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Meals and Beverages
Recommend Airline