Air China review by Raag

My travel agent booked my flights to Macau from Sydney by Air China & Code sharing Air Macau (via Beijing). It was a journey and experience which I would like rather like to forget. Total apathy and disrespect to passengers causing immense discomfort. Firstly - ringing the Air China office in Sydney gets no response - no one cares to answer. Hold for 1 hour and disconnect!!! If you want to do web check in - BAD luck - the site would not open - keep trying!! Luckily if you get connected - it will never take you to end the complete check-in. At the airport - no boarding passes - re check-in at Beijing. At Beijing - no check in counter open that time - Long Wait! International transfer was a joke - 1 km long queue for security check (Not moving for 1 hour as there was only one counter open!! In flight service is forgettable experience - lucky if they understand English! Pathetic food! If you have ordered special meal - forget about it!! Return journey was even worse !! NEVER TRAVEL by Air China - avoid at all costs!