It was the worst experience I ever had travelling with this airline. The staffs at the counter were rude and lack customer service. None of them could speak proper English, the cabin crews were also not able to speak properly and language is definitely a barrier. My flight got delayed both ways, worst of all the air craft had to turn back to shanghai after taking off an hour travelling back to Melbourne. Couldn't understand the announcements made, it was such an awful experience. Had to wait 3 hours to be boarded on another plane but the staffs weren't very nice . I hated the whole experience travelling with them...left insecure and terrified.
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Air China
Overall Value for Money
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Customer Service
In Flight Entertainment
Baggage Handling
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Check-in Process
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Meals and Beverages
Recommend Airline