Passenger Review

Air China review by Ploua 2017-01-05

5 / 10

04 January, 2017 by ar

Economy Class

Air China was the absolute worst airline I have ever experienced in my life! Where do I start? My family of 7 had a flight from BKK to PEK to JFK to CLT on 1/1/16 departing at 1:40pm & when we got to BKK expecting to fly out on time, (bc there was no email from Air China of any changes) we found out after asking airport personnel why we couldnt see our flight on the screens. Come to find out our flight had been delayed until after 4pm. We realized we were going to miss our connection flight, so after asking other airport personnel to help us fix this problem, we were told to be first in line for when the check in process opened,, in 2 more hours, we can explain our problem to the agent & they would help us. Needless to say, we were first in line and waited almost 2 hours to have it fixed to where things ended up disastrous! We had to stay overnight in Beijing & then connect to JFK the next day. That was an horrible experience. We got to Beijing at 10pm & customs took 2 hours to get through bc there was only 1 agent tending to 100 people who flew in. They didn't care that we were tired, w/ kids, hungry, & most importantly that it wasn't our fault. No one said sorry. Not enough space

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Air China

Air China

Overall Value for Money

1

Seat and Cabin Space

3

Customer Service

2

In Flight Entertainment

4

Baggage Handling

n/a

Check-in Process

n/a

Meals and Beverages

2

Recommend Airline