Air China review by Avinash

The flight was supposed to take off from Mumbai, India on Sep-20-2017 at 2:35 AM. It was delayed dues to heavy rainfalls which is completely understandable. The problems were - 1) Air China staff at mumbai airport never confirmed the status of flight or any developments. They did not liked people asking questions and replied to every concern/query rudely and denied any responsibility or accountability. Cant blame them, looks like Air china have employed college dropouts looking to kill time and make easy money. 2) No announcements were made about rescheduling of flight or new flight timings. 3) By 6 am, all Air China crew disappeared IRRESPONSIBLY leaving all the passengers hanging. 4) No new boarding passes or tickets were arranged. They are necessary in case Passengers leave the airport and want to enter back to board flight at rescheduled time as per Airport security rules. No guidance was provided in this regards. We called Air China customer support. Obviously they had no idea, what was happening on airport. They spoke very irresponsibly. Worst part was , they had no new information, provided no assistance in letting us know new flight timings. On top of that they transferred the call to Beijing office numerous times where no one picked up the call. 5) Other airlines helped escorting passengers out of airport while your staff just ran away. We have filed a complaint with Department of Transportation. Ref no- ML2017090059.