Passenger Review

Air China review by Jae 2017-04-26

2 / 10

25 April, 2017 by ar

Economy Class

4 flights with Air China - 3 out of 4 were delayed for more than 2 hours. Also the seating was really really tiny - maybe for very tiny and thin Asian ladies but not European guys. Especially the one from Germany to Beijing. The flight takes more than 10 hours and you can't let people sit in such a small seat. It's actually shocking. The stewardesses were totally rude if you wanted something. When my husband woke up after sleeping during the flight and missed out of the food, he asked for something to eat. They gave him some crackers. I thought it was a joke but it wasn't. In our other flights we tried the food and it was seriously not eatable. I know that airplane food is usually not good but this was so bad that we couldn't finish it. Also the entertainment was horrible. We had 1 small TV for about 6 rows at our 5 hour flight. So we didn't even have a real entertainment. On the other flight, each of us had his/her own tv but it was a very bad picture so that we didn't want to watch a movie at all. Also there are many movies but only 2 were in English. All the others were in Chinese WITHOUT subtitles. This airline is a joke! DONT BOOK WITH THEM! We were appalled!!!!

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Air China

Air China

Overall Value for Money

1

Seat and Cabin Space

1

Customer Service

1

In Flight Entertainment

1

Baggage Handling

n/a

Check-in Process

n/a

Meals and Beverages

1

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