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    Economy Class

    • Child-free “ScootInSilence” zone at the front of 787s with adjustable headrests.
    • Extra legroom “Stretch” seating is available and can be reserved for an extra fee.
    • Meals and drinks including water are either buy-on-board or included with a more expensive “FlyBagEat” fare at the time of booking.
    • Wi-Fi available for a fee.
    • In-seat power outlet supplied.
    • Movies, TV shows and games can be streamed to own device for a fee.
    • Seat pitch of 31 inch with width of 18 inch on 787 aircraft.
    • Seat pitch of 28 inch with width of 20.5 inch on A320 aircraft.
    • “Super” seats include a 34 inch seat pitch for an extra fee.
    • Comfort kit containing blanket, pillow and eye mask available for purchase.

    ScootBiz (Business)

    • Priority boarding.
    • Complimentary drink on boarding and one additional alcoholic drink. Other drinks must be purchased.
    • Meal served complimentary (meal type is the same as in Economy).
    • Movies, TV shows and games can be streamed to own device for a fee.
    • In-seat power outlet supplied and Wi-Fi available for a fee
    • Seat pitch of at least 38 inch with 22 inch width and 6 inch recline, footrest and adjustable headrests.
    • Comfort kit containing blanket, pillow and eye mask provided on some flights.
    • Established in May 2011 as Singapore Airline’s no-frills, low-cost subsidiary airline for medium and long haul routes
    • Inaugural service on June 4th 2012 from Singapore to Sydney
    • Serves destinations across Asia and Australia using new 787s
    • Boeing 787
    • Airbus A320

    Denied Boarding
    Airline flights may be overbooked. This means there is a slight chance that there may be more reservations than available seats on your flight. In these circumstances, we may need to deny boarding to one or more passengers. If you are denied boarding due to overbooking Scoot will make every effort to ensure you are transported to the destination specified in your booking as soon as possible. You may also have additional rights in accordance with local law or government regulation or in accordance with our policy if there is no applicable law. Alternatively, if you decide not to travel we will refund your fare and any other taxes or charges you may have paid to us for the affected flight

    In either case, we will also provide you with a SGD 200 travel voucher that you can redeem towards travel on any Scoot flight within 6 months to apologise for any inconvenience.

    Cancellations
    DELAYED/ CANCELLED FLIGHTS (CONTROLLABLE CIRCUMSTANCES) In the event that a Scoot flight is delayed or cancelled less than 24 hours before departure, we will try our best to put you on the next available Scoot flight between the same origin and destination as soon as possible, at no additional cost. You may also be entitled to compensation in the form of a SGD150 travel voucher for your travels in the future. If for any reason we cannot provide you with a flight within the next 48 hours, in addition to the SGD150 voucher mentioned earlier, we’ll offer you travel voucher equivalent to your itinerary value. Unless provided for in a Convention or applicable law, we will not be responsible for paying any costs or expenses you may incur as a result of the controllable delay or cancellation.

    DELAYED/ CANCELLED FLIGHTS (UNCONTROLLABLE CIRCUMSTANCES) Uncontrollable circumstances include but are not limited to weather conditions at point of origin or destination or en-route to other ports, industrial action caused by staff not directly employed by Scoot, air traffic control requirements/ restrictions, or closure of runways. If your flight is cancelled due to an uncontrollable circumstance, we will try our best to put you on the next available Scoot flight between the same origin and destination as soon as possible, at no additional cost. If we are unable to provide you with a flight, or if you postpone your travel, we will offer you a travel voucher equivalent to your itinerary value, excluding any amounts for third party products and services, valid for six (6) months from the date of issue. Except as provided in a Convention or applicable law, we will not pay any costs or expenses you incur as a result of the uncontrollable delay or cancellation.

    Delays
    In the rare case that a delay is attributable to the carrier, for delays beyond 4 hours, a SGD50 travel voucher will be provided.For other direct costs such as hotel and ground transport expenses, we recommend that you always be covered by travel insurance.

    Baggage
    For information on what to do if you baggage is lost or damaged click here

    See the airline Conditions of Carriage here

    Lodge a complaint with the airline here

     

     

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