I was very excited to book this flight having typically flown Aer Lingus most of my life. I grew up in Dublin, and typically when I travel I would go with United out of Newark. United is typically good, but small planes. This flight from JFK to Shannon was a complete disaster. From not being able to check in online, to the EXTREMELY rude phone receptionist who we waited for over 43 minutes (twice, once we gave up) only to be told 'Well ye'll just have to stand in line with everyone else' and click, hung up. The seat we had was broken, and would not stay upright. The passenger behind seemed to find it funny to let it bounce every single time she got out of her seat and swung from it. When I complained, I was offered a paltry amount toward a future flight, then twice that paltry amount (so small it's not worth listing). Bottom line? Simply not worth it. The plane was very old, and not typical of the transatlantic fleet from Dublin to JFK. I am glad to see Aer Lingus is published as a Low-Cost Airline here. That about ranks where it deserves when you consider the other international carriers available. Flight staff good, customer service staff, grossly rude and inadequate
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Aer Lingus
Overall Value for Money
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In Flight Entertainment
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Check-in Process
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Meals and Beverages
Recommend Airline