About Aer Lingus

Aer Lingus, the national airline of Ireland, was established as a flag carrier and has developed a reputation for quality air travel linking Ireland with the world. Originally founded by the Irish Government, the airline served as a connector primarily between Ireland and the UK, before gradually expanding its routes to Europe and eventually to North America and other global destinations. Throughout its history, Aer Lingus has gained recognition for blending traditional Irish hospitality with efficient service, both factors contributing significantly to its identity. The airline has managed to distinguish itself from competitors by emphasizing its Irish heritage, which resonates well with passengers looking for an authentic Irish experience. The fleet of Aer Lingus is versatile, enabling the airline to operate both short-haul European flights as well as long-haul international connections. This flexibility is an integral part of the airline's strategy, allowing it to efficiently manage its operational demands while maintaining cost-effectiveness and passenger comfort. Over the years, Aer Lingus has shown a commitment to environmental sustainability, integrating newer, fuel-efficient aircraft into its fleet, which is also aligned with global aviation goals to reduce emissions. The diverse fleet provides passengers with a comfortable flying experience, aligning with modern standards and ensuring safety remains a top priority. Aer Lingus offers a variety of services designed to enhance the passenger experience. The airline provides different classes of service that cater to a broad range of preferences and budgets, ensuring that there is an option suitable for every type of traveler. Onboard amenities include in-flight entertainment options and culinary selections inspired by Irish cuisine, allowing passengers to experience Irish culture even while airborne. Additionally, Aer Lingus has invested in digital enhancements, simplifying processes like booking, check-in, and customer service, thereby making travel more accessible and enjoyable. Through continuous improvements in service and customer care, Aer Lingus reaffirms its commitment to passenger satisfaction and industry leadership.

Overall Value for Money

2.9

From 104 reviews

Seat and Cabin Space

3.0

From 100 reviews

Customer Service

3.1

From 108 reviews

In Flight Entertainment

3.3

From 79 reviews

Baggage Handling

2.2

From 5 reviews

Check-in Process

2.1

From 9 reviews

Meals and Beverages

3.0

From 90 reviews

Recommend Airline

37.6%

From 109 reviews

Latest Passenger Reviews for Aer Lingus

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Hoang Nguyen
Hoang NguyenDec 19, 2025
Zipair

Title: ZipAir “Business” via Travelocity – Misleading Disclosure, Credit Card Dispute Succeeded Body: I want to share a cautionary experience regarding ZipAir “Business” class tickets purchased through an online travel agency (Travelocity). ZipAir operates as a low-cost carrier, and its “Business” product differs significantly from traditional long-haul business class. When booked through Travelocity, several important limitations were not clearly disclosed at the time of purchase, leading to reasonable consumer confusion. Key points travelers should be aware of: ▪ ZipAir “Business” is not a full-service business class product ▪ No blanket, pillow, TV, not even a free bottle of water. ▪ Meals and other services are paid add-ons ▪ Lounge access is not included at NRT ▪ Baggage require additional fees ▪ OTA Travelocity listings do not explain these limitations before purchase After the booking, the gap between expectations and the actual product became clear. Attempts to resolve the issue directly with Travelocity was unsuccessful. A credit card dispute was filed on the basis of misleading or insufficient disclosure, and the card issuer ruled in favor of the customer, issuing a full refund the disputed amount. Takeaway: If you are considering ZipAir “Business” class, do not assume it is comparable to traditional business class. If booking through an OTA, read all disclosures carefully; in this case of Travelocity, it did not specify at all about the missing services. Posting this so others can make an informed decision.

4 / 10

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