Travelled to Burgas recently from Dublin. Aer Lingus had us wait for almost 3 hours as their policy seems to have every traveller queue in the same line no matter where you are going. Eventually we were called to the front of the queue as the plane was boarding. What a disaster. The return flight from Burgas was delayed by an hour and a half and it seems this is a regular occurrence with this particular Saturday evening flight. Of course Aer Lingus managed to squeeze inside the 2 hour compensation for delay..
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Aer Lingus
Overall Value for Money
1
Seat and Cabin Space
3
Customer Service
4
In Flight Entertainment
n/a
Baggage Handling
n/a
Check-in Process
n/a
Meals and Beverages
n/a
Recommend Airline