Aer Lingus review by T 2016-12-12

Absolutely 100% THE WORST company and customer service I have EVER booked through. Our initial flight was taken off the site and no notification was ever sent to anyone from our group of 6. They booked us with a 55 Minute lay over and 3 customer representatives said we would have plenty of time to make our connecting flights. Then 3 others said we would have to cancel ASAP. Ruining our already booked plans in Barcelona and Greece. Then after hours on the phone and talking to over 6 customer representatives no one could give us a straight answer. After requesting a supervisor they basically said they have been on the phone with us too long and ended it (EXCUSE ME? THIS IS YOUR FAULT). Owner of my own business with hundreds of members and thousands of people in my personal network I will make sure 100% that everyone knows how HORRIBLE this companies customer service line is and how unorganized they are. To top it off I was finally granted a full refund due to their mistakes, 15 days later still no refund and I had to call AGAIN for the 7th time. This time I got a nice gentlemen who said he pushed the urgency of this case number to top of the line. Wow, you all must really F up a lot