Aer Lingus review by Alan 2017-01-29

Truly horrible experience. Obnoxious check-in rep in Dublin, assured in advance my seat had been assigned but on arriving for flight informed it hadn't been and assigned a seat in the last row on flight to Toronto. Plane was digusting, an absolute embarrasment: filthy, stinking, knackered, uncomfortable and much too small for transatlantic travel. Rep not did not check me through to Montreal, assuring me I was supposed to check in myself in arrival, which is a first. I barely made my connecting flight, and the Air Canada staff in Toronto told me that not only should I have been checked through from Dublin, someone there had deleted my connecting flight from the record of my booking. Just a horrible experience, the worst flight of my middle-aged life. I complained on their FB page and they replied instantly in that public forum to apologise and ask me to contact them by private message. When I did this, I got a farcical non-response about my seat selection, ignoring the serious aspects of my complaint. If you look at the "visitor posts" on their FB page now, there are a total of 4 dating back to 21 December, all positive. They hide or delete all complaints. Reprehensible treatment.