Passenger Review

Aer Lingus review by Joseph

4 / 10

30 November, 2017 by

Economy Class

My wife and I had paid in advance for window seats to and from Dublin. Upon leaving to come back to the US, we were seated in the middle. Crying kids in front of us and beside us. I had picked up toys being tossed by kids, bottles rolling on the floor.. We had no sleep on our return to the US. The stewardess were not at all helpful in making even an attempt to reseat my wife and I. I've contacted Customer Care of Aer LIngus several times with only a message saying that we will contact you shortly! Well, shortly has been nearly two months later. It was a Great flight and loved Ireland.. We did not get what we had paid for.... No help from the stewardess and even making an attempt to reseat us/or even compensate us.. The Customer Care doesn't even care about our issue's. I've requested their corporate address/email..phone number..but as usual no one has made any contact! I DOUBT that I would ever choose this air line to travel back to Ireland... Very DISAPPOINTED with you Aer Lingus. Lets see how long it takes now to hear from someone....

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Aer Lingus

Aer Lingus

Overall Value for Money

2

Seat and Cabin Space

2

Customer Service

1

In Flight Entertainment

3

Baggage Handling

n/a

Check-in Process

n/a

Meals and Beverages

2

Recommend Airline