Passenger Review

Aer Lingus review by Cindy 2017-06-12

4 / 10

11 June, 2017 by ar

Economy Class

My flight was from JFK to Shannon, a baggage truck hit the plane while we were still at the gate but they kept us waiting for over 3 hours and then deplaned us into an empty terminal after midnight with a $20 meal voucher and a letter instructing us to rebook on the 800 number after 8 am. 300 of us were stranded - 45 rooms in NJ and a few cots at the airport, and we couldn't get to our luggage without getting locked out downstairs in baggage. When it became clear at 4 am that no one in Dublin would be answering the 800 number, the lone rep helping us went rogue & got onto another airlines computer and rebooked about 2 dozen of us. We were the only ones who got out 24 hours later, because no one else could get rebooked until the afternoon shift arrived the next day. Totally inexcusable, I won't fly them again.

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Aer Lingus

Aer Lingus

Overall Value for Money

1

Seat and Cabin Space

2

Customer Service

3

In Flight Entertainment

n/a

Baggage Handling

n/a

Check-in Process

n/a

Meals and Beverages

n/a

Recommend Airline