Aer Lingus review by Lisa 2017-07-27

Staff were rude and sarcastic when asking for basic help. Handset didn't work for my son. None of our screens were able to show the maps feature. I pre-booked a child's meal in advance but he was given an normal meal instead. I had my reference number from booking the child's meal on line but that was dismissed. My son was treated rudely by a couple of members of staff and we were even subjected to smart alec quips when we had asked for genuine help. Our flight was July 26th from Dublin to Chicago, flight no. 125. Previously when I queried in a reasonable manner why our flight had been delayed on hour before boarding I was chided by the lady behind the desk that I should have checked my flight times when I had checked in. This was absolutely and totally offensive behaviour. After this whole experience, my family will not wish to use Aer Lingus for long haul flights in the future.