Passenger Review

Aer Lingus review by edward 2016-12-06

7 / 10

05 December, 2016 by ar

Economy Class

my flight delayed out of dublin and as a result missed my connecting flight in washington dulles to louisville kentucky, aerlingus offered no help what so ever at the airport in washington, very poor attitude from staff, left to organise a hotel for the night at my own expense, as next flight was next day, as a result i missed important meeting, i logded a complaint with aerlingus to claim expenses etc on the 7/10/16 and to date no reply, and you cannot connect with the personell who deal with these matters, very poor system for dealing with complaints, or maybe they have so many off them ?

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Aer Lingus

Aer Lingus

Overall Value for Money

3

Seat and Cabin Space

4

Customer Service

4

In Flight Entertainment

3

Baggage Handling

n/a

Check-in Process

n/a

Meals and Beverages

3

Recommend Airline