From the moment I booked my trip with this cheap airline it has been nothing but a nightmare. My family booked a trip this May to Europe and we were charged for tickets that were never purchased leaving us to file claims with our banks. A misspelling in a name almost cost us $1200 rather than try and help us we had to fight 5 hours on the phone before the woman handling our situation told us "next time spell your name right and nobody would have noticed anyway." Rude staff, very poor customer service. I paid good money to fly with this airline and I was treated with no respect. It is a horror to get in touch with anyone at this airline. Only fly if you have no other choice. Do yourself a favor and pay the extra money to fly with a reputable airline! I will never fly with this company again and I advise you to save yourself the headache. Jet Blue is now handling Aer Lingus' mistake because nobody can reach this horrible, poorly serviced company. My family and I are disgusted in the way this airline treated us. Use caution when booking this airline and only book if you absolutely have no other choice.
0
Comments
No comments yet, be the first to write one.
Aer Lingus
Overall Value for Money
Seat and Cabin Space
n/a
Customer Service
In Flight Entertainment
n/a
Baggage Handling
n/a
Check-in Process
n/a
Meals and Beverages
n/a
Recommend Airline