Aer Lingus review by patrick 2017-07-25

Worst customer service- EVER. Potential future fliers: please read this in its entirety- you will thank me later for avoiding this airline. They lost our bags over two weeks ago, and they never communicate anything. I've exhausted myself making multiple phone calls, most of which end in "we're not sure, you'll have to call back later" or worse yet, "we're not sure, we'll call you back" and then NOTHING- why I have to be the one making 100% of the effort to keep open communication in the first place I can only chalk up to laziness or fear of admitting incompetence. One of the representatives told me they found the bags and that they would be on the next flight out, and then the next day I called and spoke to someone else, confused as to why I was told that because it had not been found. It was at this point that I learned it was best to start making note of the names of the employees, if only for SOME level of accountability. They eventually found one bag a few days later and sent it back, but no word on the other. In the meantime, to demonstrate their level of disorganization, on their own website, both bags still say "TRACING CONTINUES. PLEASE CHECK BACK LATER" even though they se