Tunisair

Very poor

The worst air company that i ever seen always late, old machines, it would be better when they close it.

This is the most frustrating company to deal with. We need to cancel 2 flights due to Covid and have made over 20 phone calls and sent at least that many emails. No human we have talked to has the power to cancel a flight, and they refer us to email addresses. These addresses give no responses or a form letter. We have tried calling a variety of countries Tunisair customer service numbers. Most never answer or even exist as a functioning phone number. We have been told that because we had the audacity to book directly with them online, they cannot help us and we must cancel by email. They have now canceled the flight themselves but refuse to make a refund, instead offering to make a multi leg substitution on some other day. We have spent two months trying to cancel and there is no one who will help us.

Tunisair is the worst company I’ve ever seen in my life. On a flight of 1 hour and 30 minutes (Barcelona – Tunisia), they accumulated 3 hours of delay, and all for no apparent reason. The way these people work is being always late and flying when they please or can. It is not a serious company in any sense, and I absolutely do not recommend anyone to use it. In case it is essential to fly with them, I recommend a lot of patience and to keep all the tickets and documents that prove the delays or cancellations (that you will surely suffer), to be able to submit a claim.

it s the worst airline i ve ever tried.. i lost two luggages 48 kg and until now didn t get them it s disaster!!