Las Vegas to Heathrow case 17700704 , World Traveller Plus, 9 hour 30 minutes NO screen, hand control broken, foot rest broken, sun blind came out in my hand, very grubby, no wifi either way, aircraft 19 years old, 1 year left in service, paid extra to pick our seats £45 each way. They insulted me with £100 e-voucher off my next flight WITH THEM to be used within the next year. Got in touch which took 45 minutes on hold and they refused to give my £100 back in cash. I've paid 2018 prices for a 20 year old service.
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British Airways
Overall Value for Money
1
Seat and Cabin Space
1
Customer Service
4
In Flight Entertainment
1
Baggage Handling
n/a
Check-in Process
n/a
Meals and Beverages
3
Recommend Airline