
British Airways
About British Airways
Passenger ratings
Overall Value for Money
2.7
From 156 reviews
Seat and Cabin Space
3.1
From 154 reviews
Customer Service
3.3
From 159 reviews
In Flight Entertainment
3.2
From 123 reviews
Baggage Handling
2.6
From 22 reviews
Check-in Process
2.5
From 24 reviews
Meals and Beverages
3.0
From 150 reviews
Recommend Airline
36.1%
From 158 reviews
Latest reviews
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Poor inflight customer service
6 / 10

As a British Airways Gold member and frequent flyer, I’ve unfortunately grown accustomed to consistent delays, unclean onboard bathrooms, unreliable customer service, and frequent issues with both the app and website. In the past, the loyalty scheme helped make these issues more tolerable, but since the changes implemented this year (2025), even that incentive has disappeared. Seven months ago, I was downgraded from business to economy class and am still fighting for reimbursement. The customer service process is unnecessarily manual and frustrating, leading to long waits on hold to speak with inexperienced representatives—when the phone system doesn’t simply hang up with a message: “Sorry, we are busy, please call later.” Much of this could be solved with better automation, but improvements just aren’t happening. Every interaction with British Airways is now a source of frustration, even for elite members.
4 / 10

Mean people, middle seats for long haul business, tiny seats, poor wines, poor food. Why would anyone fly them? They are like what American airlines were like 30 years ago. AVOID at all costs! I fly to Africa via IAD to avoid.
2 / 10

