LHW3 to Denver in First Class:- Check-in – slower than economy and staff disinterested providing no apology for time taken to check in with no premium security or lounge info provided. Staff member was truly awful and her colleague appeared little better Security – dedicated for premium passengers and was quick Lounge – quiet and a nice experience with plenty of food and drink available. Spa - a complete joke. Filling out the form took almost as long as the 10 min disinterested massage Boarding – slightly disorganised at gate with everyone cramming to get through doors and down to plane Onboard – staff were excellent, very welcoming and attentive Food and drink – no shortage of either. Whilst dine when you want is advertised it was not really offered and from what I could make out everyone ate at the same time Seat – comfortable and bed was very good unless I would imagine you are on the large size. Turn down was a nice touch but others did miss out on their size pj’s because they ran out In flight entertainment – awful (think betamax rather than blueray). Very limited number of very average films available Arrival – allowed off the plane first and then a long walk to immigration. Denver immigration was very quick and efficient as was luggage collection. Looking back though the queue was getting longer as the rest of the plane arrived. Get off and walk quickly! Return Check in – excellent and very friendly (T3 could learn a lot!) Security – premium passengers can skirt round a lot of the queue but then join the masses the closer you get to the machines Lounge – very average with first and business all in together. Got a seat at the bar where the service was good Boarding – quick and efficient and First were allowed to board first Onboard – again staff were excellent (3 crew for 8 passengers was great) Food and drink – similar to way out with plenty of food and drink Arrival – T3 immigration was quick and efficient as was bag collection All in all BA First is an experience but at times it moved from first class to average class. First class should be first in everything not some. If I had been paying cash I would have been disappointed.
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