Flight Review for Philippine Airlines (PR 126 – MNL to JFK, January 16, 2025) Rating: ⭐️⭐️ Class: Premium Economy Experience: Disappointing Customer Service Review: While Philippine Airlines provides a generally comfortable flight experience, my recent interaction with their myPAL Upgrade program left much to be desired. I bid the maximum amount for a Business Class upgrade but was informed my bid was not selected, with no opportunity to bid higher. I reached out via email (case #01629102), social media, and even visited the Makati branch in person. Although the staff admitted errors in processing my bid, no resolution was offered. Adding to my frustration, five Business Class seats remained blocked with no transparency about their availability. The lack of communication and accountability overshadowed the positive aspects of the flight. Philippine Airlines needs to improve its transparency and customer service, particularly with premium services like upgrades. I hesitate to recommend the airline to travelers seeking a reliable experience.

Worst flight taken worst airline have traveled. From Check in to onboard the service was below par food entertainment was old outdated food was poor and staff were such snobs..!!

Philippine Airlines is the WORST airline ever! I've been flying for over 30 years and have never been treated as poorly as with PAL. If you value customer service, respect, and your time you will NOT fly with PAL.

Canceled my flight and did not refund my funds, despite repeated request. I had to file a complaint with the FAA to get them to respond and finally refund most of my money. When I booked with them later on a flight from Honolulu to Manila, they forced everyone on the flight at the last minute to buy flight insurance, which is illegal. Of course it was a disaster and the flight was delayed as passengers were standing around on their phones trying to find a carrier and show proof…. They stop this requirement after so many complaints but never offered an apology or refund.

I travelled with a stroke patient plus my 2 yr old daughter but had a difficult time at check in counter. I experienced a power tripping supervisor. Unbelievable. I have raised my complaint to PAL. There is no inflight entertainment at all, a pain travelling during the day. Not booking this airline again.

Sadly, they covid cancelled May 2020 flights UK to Manila and internal. Been trying since then to get the refund they agree we are entitled to. All we actually get is lies and zero contact. Have now had to sue them, we shall see what happens.

A highly frustrating experience caused by Philippine Airlines being irresponsible on two separate occasions. First, by changing my 2 hour layover to a 12 hour overnight one without offering any compensation (as required by EU law), nor accommodation. Then, by not refunding me on time for this cancelled flight. It is now 40 days after the cancelled flight and no money to be seen. No responses to emails, calls are a waste of time. Have called them for hours now. They put you on hold, pass you from person to person, and when they are asked for proof that the payment has gone through, they cut the line.

Constantly striving to improve service on time performance remains an issue and aircraft are basic and uncomfortable.

I prepaid my extra luggage online and printed my booking reference where it stated how much extra luggage allowance I have. At the checkin counter in Manila they told me they have no record of my extra luggage. When I showed them my receipt I was advised I need the "real" receipt apparently sent by email. Nobody could tell me why my booking reference included the extra luggage. No arguing or discussion with supervisor and on-site manager helped. Because I had not prepaid according to them the double-rate applied. Absolutely abysmal! Sheer highway robbery! What an airline and what management. I will avoid these guys in future! So for ripping me off an extra 3,000 Peso they lost much more in future business. PAL is a disgrace for the Philippines and its wonderful people. What a welcome! I filed a complaint with the airline and they assured me I will get a response. That was 2 months ago.

Arrived with broken foot, bone smashed and 5 screws, in a jack boot. Simple request for a wheelchair.... Too hard... all wheel chairs in another terminal.... waited an hour. Get me on the plane, told me could not sit with partner / carer. Food bad, Customer service zero. Crappy seats on tired plane