Philippine Airlines

Sadly, they covid cancelled May 2020 flights UK to Manila and internal. Been trying since then to get the refund they agree we are entitled to. All we actually get is lies and zero contact. Have now had to sue them, we shall see what happens.

A highly frustrating experience caused by Philippine Airlines being irresponsible on two separate occasions.
First, by changing my 2 hour layover to a 12 hour overnight one without offering any compensation (as required by EU law), nor accommodation. Then, by not refunding me on time for this cancelled flight. It is now 40 days after the cancelled flight and no money to be seen. No responses to emails, calls are a waste of time. Have called them for hours now. They put you on hold, pass you from person to person, and when they are asked for proof that the payment has gone through, they cut the line.

Constantly striving to improve service on time performance remains an issue and aircraft are basic and uncomfortable.

I prepaid my extra luggage online and printed my booking reference where it stated how much extra luggage allowance I have. At the checkin counter in Manila they told me they have no record of my extra luggage. When I showed them my receipt I was advised I need the “real” receipt apparently sent by email. Nobody could tell me why my booking reference included the extra luggage. No arguing or discussion with supervisor and on-site manager helped. Because I had not prepaid according to them the double-rate applied. Absolutely abysmal! Sheer highway robbery! What an airline and what management. I will avoid these guys in future! So for ripping me off an extra 3,000 Peso they lost much more in future business.

PAL is a disgrace for the Philippines and its wonderful people. What a welcome!

I filed a complaint with the airline and they assured me I will get a response. That was 2 months ago.

Arrived with broken foot, bone smashed and 5 screws, in a jack boot. Simple request for a wheelchair…. Too hard… all wheel chairs in another terminal…. waited an hour. Get me on the plane, told me could not sit with partner / carer. Food bad, Customer service zero. Crappy seats on tired plane