7.3/10

    From 34 passenger reviews

    Farooq

    from Malaysia - June 16, 2017

    Flew Economy

    Overall Score

    6/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      Yes

    I have been flying via PIA on local and international routes. The Staff isn’t very courteous and smiling all the time but then there are exceptions. Food is mostly good but in-flight entertainment is pretty poor as compared to better carriers like Emirates, Etihad and American airlines.

    Bashaar

    from United Kingdom - January 11, 2017

    Flew Economy

    Overall Score

    9/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      Yes

    I must admit, I am totally surprised and impressed when I took the flight from Islamabad to London. As soon as I entered the aircraft, I was welcomed with smiley and smart looking staff (which is slightly unusual). The plane was clean and the seats were comfortable. The pillows were on each seat along with the blankets. All clean.

    In flight entertainment was ready before the flight was even taken off. The screens were right in front of you (on the back of the front seats) and you can choose from Movies, Cartoons, Games, TV Shows, Airline front and downwards camera and much more. All touch screen.

    When the lunch arrived, they had a menu…. yes menu with options ! We were offered Fish Pasta, Chicken curry with rice and lamb with rice. I went with chicken rice and my mum went for Fish Pasta. On both the trays, the main course was different but the desert and the rest was same. The desert was chocolate cheese cake.

    Once we finished with the food, we were offered drinks and then the staff tidied everything up. After few hours we were offered snack and it was croissant with cheese and chicken (extremely tasty and fresh) along with lemon tart and tea.

    The plane was PIA Premier.

    Shahid

    from United Kingdom - October 11, 2016

    Flew Economy

    Overall Score

    10/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      Yes

    Fantastic airline has had its ups and its fair share of downs but is definitely on the mend inshallah.
    We all as Pakistani nationals both in Pakistan and abroad should support our national carrier and remain loyal as always and with all the new aircraft and also the premier service being launched good times are ahead inshallah

    Manoo

    from Pakistan - August 12, 2016

    Flew Economy

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    Most unacceptable service. Absolutely disgusted how my mother and I were treated. No hospitality, no apologies for Staff mistakes and most of all back talk and ignorance of what was being said. I am
    Honestly outraged by this behaviour and horrid service and poor excuse of an airline. Oh and our flight was delayed by 9 hours not to mention the old food that was served to us. Never taking PIA again. First flight in 12 years was Absolutely atrocious.

    Babar

    from Pakistan - August 11, 2016

    Flew Premium Economy

    Overall Score

    4/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    My personal experience with Pakistan International Airlines is very bad. The seats and tables are very dirty. There is no entertainment system so you have to sit bored in your whole flight. There is a lot of noise in the cabins and staff is not responsible, cooperative or helpful. People behind you keep bumping your seat and bathrooms are not clean. Food is fine and leg space is usually very less unless you are travelling in business or first class.

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