Pakistan International Airlines

Excellent
all the time
every time

for the price we pay, its excellent

I have been flying via PIA on local and international routes. The Staff isn’t very courteous and smiling all the time but then there are exceptions. Food is mostly good but in-flight entertainment is pretty poor as compared to better carriers like Emirates, Etihad and American airlines.

I must admit, I am totally surprised and impressed when I took the flight from Islamabad to London. As soon as I entered the aircraft, I was welcomed with smiley and smart looking staff (which is slightly unusual). The plane was clean and the seats were comfortable. The pillows were on each seat along with the blankets. All clean.

In flight entertainment was ready before the flight was even taken off. The screens were right in front of you (on the back of the front seats) and you can choose from Movies, Cartoons, Games, TV Shows, Airline front and downwards camera and much more. All touch screen.

When the lunch arrived, they had a menu…. yes menu with options ! We were offered Fish Pasta, Chicken curry with rice and lamb with rice. I went with chicken rice and my mum went for Fish Pasta. On both the trays, the main course was different but the desert and the rest was same. The desert was chocolate cheese cake.

Once we finished with the food, we were offered drinks and then the staff tidied everything up. After few hours we were offered snack and it was croissant with cheese and chicken (extremely tasty and fresh) along with lemon tart and tea.

The plane was PIA Premier.

Fantastic airline has had its ups and its fair share of downs but is definitely on the mend inshallah.
We all as Pakistani nationals both in Pakistan and abroad should support our national carrier and remain loyal as always and with all the new aircraft and also the premier service being launched good times are ahead inshallah

Most unacceptable service. Absolutely disgusted how my mother and I were treated. No hospitality, no apologies for Staff mistakes and most of all back talk and ignorance of what was being said. I am
Honestly outraged by this behaviour and horrid service and poor excuse of an airline. Oh and our flight was delayed by 9 hours not to mention the old food that was served to us. Never taking PIA again. First flight in 12 years was Absolutely atrocious.