from - September 28, 2017
Flew Economy Class
What a horrible experience with a disgusting company. HK Express has no concept of customer service. When we got to check-in counter for our return flight from Tokyo back to Hong Kong, we were told our flight was closed. They had brought the flight forward by 50 minutes, and failed to notify us, although they claimed they had sent an email (a gentleman beside us was in the same predicament). Efforts to speak to anyone in authority were unsuccessful. We were simply abandoned and had to book a flight with another airline. To add insult to injury, they refused to refund any portion of our fare . This company is despicable.