1/10

    From 2 passenger reviews

    Jorge

    from Hong Kong - March 17, 2019

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    HK Express rescheduled its flight UO566 from HK to Nha Trang on April 29, 2019, from the original 15:50 to 08:05. As I have a same-day connection, I cannot take the flight. The airline gave me two rebooking options without fees one week before or after April 29, 2019, for the same route or a different route. Since the period of my travel has been fixed and they don’t have flights to Nha Trang every day, I had to change to a BKK flight.
    First, I was told that a change to a flight to a different country was not possible. I told them that there was no such restriction on the message notifying me of the change. After some checking, they said it was OK. However, the ticket price was higher, since it must be changed at the call center where ticket prices are generally higher than on their website. The BKK ticket ended up more expensive than their competitors. This is clearly unfair. The change was forced on me, not my choice.
    Think twice if you want to tak HK Express. For me, this is my last ticket with HK Express.

    Tom

    from - September 28, 2017

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    What a horrible experience with a disgusting company. HK Express has no concept of customer service. When we got to check-in counter for our return flight from Tokyo back to Hong Kong, we were told our flight was closed. They had brought the flight forward by 50 minutes, and failed to notify us, although they claimed they had sent an email (a gentleman beside us was in the same predicament). Efforts to speak to anyone in authority were unsuccessful. We were simply abandoned and had to book a flight with another airline. To add insult to injury, they refused to refund any portion of our fare . This company is despicable.

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