My son had a 5:30am flight on 7/17/25 for the MILITARY. He had MILITARY ORDERS and was on duty. We arrived at 3:30am and were standing in line at 3:40am. There were about 7-10 people already ahead of us. There was a nice man that was up there at 4am when the counter opened. Around 4:20 a lady in a pink shirt came in and took over his spot. She walked around for a while, chit chatted with other employees, chatted with i can only assume was one of her friends that she allowed to cut from the back of the line to the front. Continued to wonder off. When we finally got to the counter it was 4:49am and he reported his duty orders, flight and destination and she with the worst additude told my son he missed his check in time by 4 MINUTES 4 MINUTES!!!!! We explained to her he had to be on this flight for the Army and could not miss it in anyway. Her nasty response was "I don't care, you should have been here 45mins ago" We than told her, ma'am we have been standing in this line for well over an hour and were here before you even got here, he has to be on this flight. She than again said "she didn't care , move to the left and when I get done checking in everyone else I'll see about trying to find you another flight." The other customers were saying "you need to get this man on his flight, he is MILITARY and has orders. It's only 4 mins. The Delta men down the counter were saying "that is not right, and this is sorry customer service, he is Military he is supposed to have priority to make sure he is on board. Delta tried to help him get his flight switched to Delta but unfortunately they were booked up already. We still tried to get this lady to help , who come to find out is some kind of supervisor. She only ignored us and moved her hand to the left. We tried again to tell her due to her not being and doing what she was supposed to be doing is the only reason he was not at the counter 4 mins earlier. Delta employees then tried to just rush him thru security so he could at least get to the gate and get it situated there. The security and TSA were all trying to get him back to the gate as fast as they could but unfortunately by the time he reached the gate it was already closed. My son was unable to make his flight and ended up having to be driven to his location destination which he has still yet to arrive as of 1pm on 7/18/25 but was supposed to be checked in at 11am on 7/17/25 all because your ' so called supervisor' seems to think that our US Military service men and women are not important enough to be taken care of and helped. I will NEVER NEVER EVER fly or recommend American Airlines. You have done nothing but disgust me and everyone associated with our US Military. Never again, yall are the absolute worst. From one very Peed off but PROUD ARMY MOM.

Unfortunately our flight was cancelled due to weather. They delayed it an half hour at time for 3 1/2 hours (other airlines had cancelled much sooner). Then we were in line for another 2 hours, and I was able to get rescheduled and was handed my receipt and told I would get my boarding pass at the time of check in (the flight was in 2 days) When I went to double check the next day and gave them the number on the receipt there was no reservation in my name , and the receipt I’d been given had someone else’s name on it (I thought that was the agent’s name). I had also paid for a bag (had the Amex receipt), no trace. If I’d gone to the airline without double checking there would’ve been no flight in my name. It was pure luck that there was still a seat available and I could reschedule.

You guys completely dropped the ball first of all I spent $100 on Uber to get to the JFK airport only for our flight to be delayed 3 times. Then you guys tell me that our flight have been canceled. Go to the airport the next day flight delayed again then you tell me it’s canceled once again. I have to find hotel and pay for it out of my pocket for two days in a row Then I get there the third day we literally had six or seven delays. You guys put us on one plane only need to tell us that we had to get off of that plane and wait a whole Nother hour for another plane. It was a horrible disaster, and you guys should be taking responsibility and given us some type of compensation instead of saying that you guys have no responsibility for any of it. It’s all on you guys. I am highly disappointed & upset so much you didn’t have money was spent that I didn’t have to spend.

We booked 2 flights one to vacation & obviously one home. We rebooked & canceled 3 times, had to stay overnight in DFW....no other terminal in the entire airport had people laying all over the floors and seating area sleeping. The flight home was canceled or what they "called rebooked" for no reason the weather was perfect in both take off and landing. And as sad as this sounds we sat strayed in DFW and watched as more & more groups of people arrived to the terminal just to get mad at the luggage area which do not move for hours. We also talked to another traveler with AA who said he & his family was strayed for 3 days at DFW by AA , they just kept rebooking or saying his flights were delayed by 4-5 hours.

We had the most dreadful experience with American Airlines. There were constant technical issues on booking, which we constantly raised and were told were resolved, but they never were. It resulted in us not being able to take any of the flights booked and we missed out on a holiday of a lifetime. They have admitted to many technical issues, but refusing to take responsiblity and refund.

Flying from MHT to TYS today and my connection flight in DC was cancelled. I thought I would have to stay overnight in DC but Rick was able to quickly get me on other flights to get home to TYS the same night. THANK YOU RICK! Great customer service, really grateful to get home!

This airline is a utterand absolute joke! Im CURRENTLY ON THE PLANE being held hostage 15 minutes after its landed at Ohare! They are never ready. I guess they become surprised when a flight lands on time. I missed my first flight leaving my home town they canceled all my flights including those returning. It was a family trip soi had to buy all the tickets ALL OVER! EVERY FLIGHT HAS been delayed, the connecting flight changed or something. Customer Service sucks! I WILL NEVER try to save moneybuy flying Americanagain. I meanI lost thousands! The wifi sucks The seats Suck and hurt your bottom! AMERICAN SUCKS! SAVE YOURSELF SOME STRESS. Jet Blue and Delta!

Amer airline cancelled my flight claiming weather. Funny because when I checked real time flight status every other airline was flying into Buffalo with no delays or cancellations. I guess sunny with clear skies is dangerous! They cost me hundreds of dollars today and said there was absolutely nothing they can do for me as far as reimbursements. They said it as rudely as possible. They made me feel like I was the problem … how dare I even ask to be put on another flight! I will never fly this airline again and I don’t recommend anyone else does either. Except maybe a few of my enemies.

My wife purchased flight tickets for our son and her to travel between Roanoke, VA, and Louisville, KY, in March. On May 9, the day of travel, the first flight was canceled with short notice and no explanation, forcing me to drive them to Charlotte to catch the second flight. On the day of return, May 11th, the first flight at Louisville airport was delayed due to a maintenance issue, which caused them to miss the second flight home. My wife and I complained to customer service many times and requested a refund. I have not yet received a proper response or a refund.

If you're considering flying American Airlines—don’t. We were stranded overnight in Myrtle Beach due to a preventable mechanical issue (a tire problem), and American failed at every turn to provide basic support, clear communication, or even follow their own published policies. We boarded our flight, then were suddenly asked to deboard around 6:00 PM. We were told the delay would be short—no more than two hours. As someone with a connecting flight in Dallas, I immediately asked about rebooking options. Gate agents only helped international passengers at first, and then just whoever happened to get in line—so much for prioritizing connecting flights. There was a 7:45 PM flight to Dallas available, but we were never moved to it. By the time we realized they weren’t helping others with connections, we joined a painfully slow-moving line. The gate agents were overwhelmed and clearly inexperienced. When we finally spoke to someone (around 9:00 PM), the flight had already been fully cancelled. Then came the cascade of failures: No hotel accommodations, despite American’s own policy promising coverage when a disruption is their fault. No rental cars, since they were fully booked due to the weekend. The airport closed for the night—lights off, no staff, no food, no pillows or blankets. Dozens of passengers slept on hard plastic chairs near baggage claim. No alternate flights. We were rebooked for the next day, but the flight kept getting pushed back. By midnight, the earliest available option was 5:00 PM—with two connections and downgraded seats. We were looking at more than 24 hours stuck in an airport with no help and no certainty. We ended up having to book new flights on Delta—out-of-pocket—at a cost of over $1,600, just to get home. Delta was on time and professional. American, on the other hand, is now refusing to reimburse those costs. All we’ve received is an apology and a refund for the flight we never even got to fly—nothing more. Let me be absolutely clear: This was not weather-related. This was 100% an operational failure. The largest airline in the U.S. couldn’t source a backup plane from one of its many nearby hubs? There were no contingency plans? This tire issue should have been caught through routine maintenance—it never should have reached the point of grounding a plane full of passengers. They made no attempt to send a replacement aircraft, reroute passengers, or offer meaningful assistance of any kind. Per American’s own Contract of Carriage and DOT regulations, they are required to provide hotel accommodations, rebooking assistance (including on other carriers), and meal vouchers for controllable delays. I was handed one meal voucher—after the airport food services had already closed. The fact that a company of this size had no plan, no backup resources, and no empowered staff is beyond frustrating—it’s inexcusable. We were left with no food, no hotel, no flight, and not even the courtesy of a blanket. Just a canned apology email and a refund for a service they failed to deliver. This wasn’t just inconvenient. It was negligent. American Airlines failed to uphold their obligations and left dozens of paying customers stranded. If this is how they handle something as simple as a tire issue, I can’t imagine how they’d respond in an actual emergency. Avoid American Airlines at all costs. You are truly on your own when things go wrong. I fully intend to pursue every channel available to recover these expenses and hold this company accountable.