I needed a flight between Houston TX. and San Antonio TX. and American was the only available that met my schedule needs. It was a very short flight and as such I could not justify the 3 to 5 hundred dollars for the bookings above economy! I did upgrade my seating and paid the fees for those upgrades which still pushed the cost to almost $300. Anyway, circumstances changed and the reason for the travel went away. Even with a near 24 hour notice this greedy airline would not refund a single penny of the flight booking! They did (after a few disgusted calls and complaints I made) refund the seat upgrades, but not a single penny of the booking charges! Their only argument was that their policy does not allow refunds or changes to "economy" bookings.. that is their justification to basically steal hundreds of dollars! I could understand if it was a few hours before the flight or the like, but 24 hours notice... that is just wrong! I will never book or fly with American Airlines.. I think they are greedy thieves! They had plenty of time to resell the single seat I had booked.

The worst customer service ever. They talk very rudely. The flight attendants yell and are very disrespectful. I highly suggest never to fly on this airline

This is the worst airline ever! They destroyed my wife’s luggage and sent it back on the conveyor belt in a Bin WIDE OPEN. They also cancelled her flight and made her fly out the next morning and made her grab her own Lyft to a hotel at midnight by herself as a woman!

05/16/25 Flight AA2135 arrived late to Austin, making us miss our flight DFW AA0192 to Barcelona on 05/16 at 17:00. AA gave us a room in Dallas & two $12 food vouchers. Only one worked. We lost a whole day in Barcelona and paid for a room we could not use. When we arrived at the DFW airport on 05/17/25 to check in at approximately 10 am, we were told that the Austin agent had put us on a flight that did not exist. The only flight from DFW to Barcelona that day had one business class and one coach seat available, so to get to Barcelona, we took those seats. Our original seats were business class, so my husband (78 years old) was downgraded to coach, and we were unable to sit together. The Dallas agent lectured us about choices which we did not appreciate, and no one apologized. Horrible experience!

Worst customer service ever at the Charlotte and Miami airports…PLEASE PUT YOUR STAFF THROUGH BETTER TRAINING..and make it to where they can help with something instead of saying “just go to the app and if the app don’t help, call customer service” please do better

The delays are horrible, had so spend the night in Charlotte bc of missed connections, customer service is horrible, what’s the point of having the agents if they have no job and can’t help with anything, only thing they know to say is “go on the app” company needs to do better

The airline was ok, the only food given was some Lotus Biscoff cookies. Flying Miali to Los Angeles, 5-ish hour flight and barely given food and operated an a320. Ride had a lot of tuebulence. Check-in and ground service great.

MIA - CLO Business Cabin. Service was excellent, I pre-ordered the food three weeks in advance and it was as it was described, it was tasty and juicy beef. Fantastic!! Full flight and the crew was working hard on that flight, but they kept a great level of service through the cabin

LAX - PHL was amazing experience, the A321 NEW was very nice, the flight attendants were amazing and nice lunch that pre-selected in advance.

8am Plane was returned to terminal. No instructions given of options. Sat for 9 hours. Lost our luggage