Lufthansa review by Irena

Lufthansa customer service has 1. dropped my calls 2. Not interested to help 3. RUDE Had notified customer service that I would not be able to make it to my OUTBOUND flight. I REBOOKED for the following day with Swiss Air and Lufthansa CANCELLED MY RETURN INBOUND FLIGHT. I REPEATEDLY CALLED AND SPOKEN TO CUSTOMER SERVICE TO NOTIFY THAT I WOULD NOT MAKE THE OUTBOUND FLIGHT WHILE ALSO REBOOKING IT. YET WITHOUT ADVISING ME THEY CANCELLED MY RETURN INBOUND FLIGHT. No one made note of my calls. And when trying to figure out why my return flight was cancelled they kept telling about their no show policy. Which does not apply to me because i had consistently told them that I had to cancel. My money has been wasted and my whole trip ruined. As a frequent flyer I WILL NEVER FLY ON LUFTHANSA. I am devastated and furious (to say it lightly). Please be aware and absolutely DO NOT fly on this airline unless you want your money wasted and to be treated without respect.