About Lufthansa

Lufthansa, officially known as Deutsche Lufthansa AG, is a major global airline that has played a significant role in the aviation industry. Rooted in Germany, it was originally established following the Second World War, succeeding the earlier German airline that was founded in the 1920s but ceased operations during the war. Throughout its history, Lufthansa has been recognized for its commitment to innovation, safety, and customer service. It was one of the first airlines to resume international flights post-war, quickly re-establishing Germany's connectivity with the world. Over the decades, Lufthansa has grown to become a flag carrier for Germany, emblematic of the nation's engineering excellence and operational efficiency. Lufthansa operates a diverse and modern fleet that services a broad network of domestic and international destinations. The airline focuses on providing coverage across all inhabited continents, connecting major cities and destinations with German precision and efficiency. Over the years, the airline has emphasized sustainability in its fleet operations, continuously updating its aircraft with newer, more fuel-efficient models that reduce the environmental impact of its flights. The breadth and scope of Lufthansa's network cater to a wide range of passenger needs, from short-haul intra-European routes to long-haul intercontinental travels, ensuring that it maintains a comprehensive presence in the global airspace. In addition to its extensive flight operations, Lufthansa is noted for its range of services that enhance customer experiences. It offers various classes of service to accommodate different levels of comfort and luxury, including premium offerings that provide passengers with superior service, additional space, and enhanced onboard amenities. Lufthansa also invests significantly in its digital services, simplifying the booking and check-in processes, and providing real-time flight updates through its mobile app. The airline's frequent flyer program rewards passenger loyalty with benefits and privileges that enhance the travel experience. Through its dedication to customer service and operational excellence, Lufthansa has established a strong brand reputation in the competitive airline industry.

Overall Value for Money

2.6

From 167 reviews

Seat and Cabin Space

3.1

From 161 reviews

Customer Service

2.9

From 167 reviews

In Flight Entertainment

3.1

From 137 reviews

Baggage Handling

2.4

From 41 reviews

Check-in Process

2.7

From 44 reviews

Meals and Beverages

3.1

From 157 reviews

Recommend Airline

37.3%

From 185 reviews

Latest Passenger Reviews for Lufthansa

View All
Anna Lucas
Anna LucasNov 12, 2025
Copa Airlines

I've flown Copa twice, once from Washington, D.C., IAD, and once from Denver, DIA. Both, I thought, were great experiences. When flying from IAD, my flight was delayed from Washington to Panama City, resulting in me missing my connection to Guatemala City. However, although this was annoying, it was handled very well. Because I missed the last connection of the night, the airline put every passenger on the plane up in a hotel in Panama City, a very nice one called Hotel Megatropolis, at no cost to us. They also bussed us there, and gave us meal vouchers. They also automatically rebooked us on the next flight out in the morning, and then gave us a time in the morning to be bussed back to the airport, early enough for everyone to make their connections without a time crunch. I was an 18-year-old female solo traveller for this trip, and I felt very safe and relaxes with this hiccup in the trip. My morning flight to Guatemala City was easy and on-time, and my trip back to Dulles a week later was uneventful. A few months ago, in May, I also flew Copa again from Denver, DIA, to Panama City, and used Copa's stopover program for two days, which was very easy and unproblematic, and then flew from Panama City, to Nassau, Bahamas. I had some issues with seat assignment, where I booked my ticket and it said I had chosen my seats, yet when I checked the reservation a few weeks later, they weren't there, but I called Copa customer service and they were able to help me fix it very quickly, and they spoke good english. This was also a very easy flight otherwise, no hiccups with this trip, and the flights were on-time. I understand some people have had bad experiences with this airline, but I personally have only had good experiences and would definitely recommend it to anyone looking to book affordable flights to/from Central and South America, or the Carribean.

4 / 10

Share your thoughts and experiences

or

By joining our newsletter, you agree to our Privacy Policy