
Lufthansa
About Lufthansa
Passenger ratings
Overall Value for Money
2.6
From 172 reviews
Seat and Cabin Space
3.1
From 165 reviews
Customer Service
2.8
From 173 reviews
In Flight Entertainment
3.0
From 141 reviews
Baggage Handling
2.3
From 47 reviews
Check-in Process
2.6
From 49 reviews
Meals and Beverages
3.1
From 161 reviews
Recommend Airline
37.3%
From 185 reviews
Latest reviews
View all
Worst airline today. Many bad experiences. Overbooking means you cannot count on a seat unless you pay extra. The app and website often don’t work. They harass you about carryons, condescend and don’t keep promises. Too many problems to describe here.
1 / 10

Nonexistent Customer Service. There are no phone numbers listed anywhere. Eventually found one via Google, but it just goes to voicemail that says it will be processed in 30 days. Online chat bot is useless. No response to emails.
1 / 10

Worst airline ever. If anything happens (be it a delay, lost luggage, unacceptable treatment etc. - all happened), be sure that this airline won't do anything for you. Especially if you are flying in economy. Worst, worst!!!
2 / 10
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