
Lufthansa
About Lufthansa
Passenger ratings
Overall Value for Money
2.6
From 175 reviews
Seat and Cabin Space
3.0
From 168 reviews
Customer Service
2.8
From 176 reviews
In Flight Entertainment
3.0
From 144 reviews
Baggage Handling
2.3
From 50 reviews
Check-in Process
2.5
From 52 reviews
Meals and Beverages
3.1
From 164 reviews
Recommend Airline
37.3%
From 185 reviews
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Worst airline experience. I was charged for a checked bag despite having only a personal item. I was first told $93, then $125 after questioning it. The customer service was rude and unacceptable. I’d rather pay more for another airline. Never again, Lufthansa.
0 / 10

Basically Lufthansa likes to make everything as difficult as possible and their customer service is among the worst to top it off. But if you like pain this is a good airline to go with.
3 / 10

I do not recommend dealing with this airline
2 / 10


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