
Lufthansa
About Lufthansa
Passenger ratings
Overall Value for Money
2.6
From 173 reviews
Seat and Cabin Space
3.1
From 166 reviews
Customer Service
2.8
From 174 reviews
In Flight Entertainment
3.0
From 142 reviews
Baggage Handling
2.3
From 48 reviews
Check-in Process
2.6
From 50 reviews
Meals and Beverages
3.1
From 162 reviews
Recommend Airline
37.3%
From 185 reviews
Latest reviews
View all
My cabin luggage was taken at the gate and checked into the hold, despite being accepted in my first long-haul sector and being included in my ticket price. It affected long haul passengers some charged felt low-cost carrier”, hardly what you expect from a full-service airline.
4 / 10

Worst airline today. Many bad experiences. Overbooking means you cannot count on a seat unless you pay extra. The app and website often don’t work. They harass you about carryons, condescend and don’t keep promises. Too many problems to describe here.
1 / 10

Nonexistent Customer Service. There are no phone numbers listed anywhere. Eventually found one via Google, but it just goes to voicemail that says it will be processed in 30 days. Online chat bot is useless. No response to emails.
1 / 10
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