Lufthansa review by Daniele

I have been flying with LH for many years and usually 3/4 times a year. I would only fly them. Loved them. Well, I am beyond disappointed with my last flight. I had booked months in advance my normal seat upstairs, when the time came, I saw on the ticket a different seat no. It was downstairs, ok, not happy but can cope. The nuts were ICE cold and drinks served with no finesse. We take off, cruising and not a soul to be seen. Looked for the slippers, which were a norm, nothing. The overnight bag was pathetic. Cheap as and just felt they couldn't give a hoot. Food - so-so, no salt/pepper and meal looked a bit slap-up and deal with it. Seat broken and aircon dripping on me. Again, hard to find crew, who seemed to be too busy running up and down. Landed in Frankfurt. No luggage. Went to customer care, woman says just wait its coming. Eventually spoke to another lady, very helpful. Would send luggage to hotel. Overall, their whole attitude was just whatever. Their complete turn around from amazing to not again is so sad.