Lufthansa review by Sarah

I am extremely disappointed with my experience with Lufthansa. I was traveling with my mother to Hamburg to visit family. Our connecting flight from Frankfurt to Hamburg was cancelled 1.5 hours before we were supposed to take off. We even saw a plane at the gate when it was cancelled. The reasoning was because one of the runways was closed but that was all the information we received. We were given a train ticket to reach our destination but had to wait 3 days for luggage to be delivered. We did not purchase any clothes because each day we were told that we would receive it the next day. Customer service was also very disappointing. It entirely depends on who you speak to. I would say 80% of the staff I spoke to throughout all of our issues were completely unhelpful. I will say that they ones that were able to help were very friendly and useful. I will not be flying with Lufthansa again and I would not recommend anyone else do so either.