Lacking Customer Care Service I have traveled to USA for summer in July and my baggage was lost for 4 days. I was assured by customer care representatives that I would be reimbursed for my articles of clothing and toiletries that I had to purchase while waiting for my lost luggage. It has been over 7 months now since the incident and still no reimbursement while the customer care ignores my e-mails and does not provide any information. Overall I am very unhappy with how Lufthansa customer care is miss handling this case.
4
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Lufthansa
Overall Value for Money
3
Seat and Cabin Space
3
Customer Service
1
In Flight Entertainment
3
Baggage Handling
1
Check-in Process
1
Meals and Beverages
3
Recommend Airline