Lufthansa review by Peter

We have used Lufthansa in the past. We didn't think of the experience much until this year when COVID-19 prevented us from flying. The problems begin with one trying to reach the Lufthansa's non-existent Customer Service. The phone is either busy, does not connect you at all, or you wait for literally hours! Then they connect you to someone that barely speaks the language only to tell you - "No refunds" and then, when you ask for reschedule of your flights - LUFTHANSA extorts money from the customer to rebook the same flight they didn't provide to you in the first place.