Thursday, May 18, 2023
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    • All aircraft are in an economy only configuration
    • Snack and refreshments offered
    • Basic in flight entertainment on ATRs
    • Seat pitch of 31 inch
    • No blankets and pillows
    • Baggage allowance of 20kg on ATR 72-500s; baggage allowance of 10kg on DHCs
    • Officially launched on October 1st 2007 as Malaysia’s first regional airline
    • ATR 72-500

    Cancellations or lengthy delays
    If due to circumstances beyond our control, including but not limited to adverse weather orairtraffic control delays, we cancel or delay a flight; are unable to provide previously confirmed space; fail to stop at your Stopover or destination point; or cause you to miss a connecting flight on which you hold a reservation, we shall, at your option, either:
    (a) carry you on another of our scheduled services on which space is available;
    (b) within a reasonable period of time re-route you to the destination indicated on your Ticket or applicable portion of your Ticket by our own scheduled services or the scheduled services of another Carrier, or by means of surface transportation.

    If cancellation or delay is due to adverse weather or to air traffic control delays, we shall be under no immediate obligation to comply with the above or to provide for the cost of telephone calls, accommodation, refreshments or transportation although we shall make reasonable efforts to assist you as best we can in the prevailing circumstances.

    If the delay or cancellation is due to circumstances within our control such as aircraft changes or crewing, we shall pay you compensation in the amount that would be due as denied boarding compensation in accordance with our Regulations.

    Denied Boarding
    When passengers are denied boarding on a flight, airlines are obliged to first seek volunteers to give up their reservation in exchange for certain benefits. In addition, the air carrier must also offer volunteers the choice between a full refund and re-routing.

    You may be entitled to compensation of between €125 and €600 depending on the distance of the flight and the delays experienced before being re-routed. Where volunteers choose re-routing, the airline must also provide assistance if necessary, for example – food, access to a telephone, hotel accommodation of one or more nights if necessary and transportation between the airport and the place of accommodation.

    If your checked luggage is missing, please see a Malaysia Airlines representative at the baggage services desk immediately upon arrival at the airport. Once a Property Irregularity Report (PIR) has been completed, tracing of the luggage(s) will commence. In the event that a piece of checked luggage is damaged, please report it to a Malaysia Airlines representative as soon as possible, preferably before you leave the airport. Our staff and handling agents will examine the damage to your baggage, and will often be able to resolve your claims on the spot. Claims should be made at the Malaysia Airlines Baggage Service office, which is usually located in the baggage claim area, or at the office of our designated handling agent.  To contact someone about lost baggage click here.

    To see the full conditions of carriage click here

    To lodge a complaint with the airline click here

    Click here for more information about our MASwings reviews and safety ratings system.

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